Analize crash Dump

Hi @MADZAK66. I know that having to deal with crashes like that gets pretty frustrating after a while. Let's look into this together and see if we can put a stop to them permanently. 

Aside from clearing out the Origin cache, are there any other troubleshooting steps that you've already tried so far? Would you also be able to grab a DxDiag for me as well? 


/Kent

Hello Kent,

 I will be sending the DXdiag along with this reply. I hope the information that I sent will help resolve the issue. 

thank you for replying to my concern.

-Zak G.

@MADZAK66 Much appreciated. I noticed that you do have multiple storage devices installed in your PC. Is Battlefield V installed on the same drive as the Origin client itself? If not, I would try uninstalling and reinstalling the game on the same drive as Origin to see if that helps. Sometimes having the client on a separate drive can lead to some issues. 

/Kent

Hi @EA_Kent, Thank you for replying. I have already installed the origins where BFV is installed since that memory has more space. I will let you know if this has solved the issue. 

-zak

Hi @EA_Kent,

once again, the program crashed to desktop without warning. I'll be sending the crash dump analysis along with this message. 

/zak

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.Sec
    Value: 142

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on MADZAK

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 164

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 5415

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1494


COMMENT:  Frostbite MiniDump. Address: 00000001459A35C2 (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=0000000000000000 rbx=0000000034cb0000 rcx=00000000ffffffff
rdx=000000002acefe40 rsi=00000000335c4bd0 rdi=0000000033585080
rip=00000001459a35c2 rsp=00000000349df8d0 rbp=00000000339b5bc0
 r8=0000000000000000  r9=00000001440c9980 r10=000000002b943db8
r11=000000002c1b8f48 r12=0000000000000000 r13=0000000002faac28
r14=0000000000000000 r15=0000000034ca0000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
bfv!fb::Twinkle::getKeyValueStorage+0x3df72:
00000001`459a35c2 c7042500000000a7beadde mov dword ptr [0],0DEADBEA7h ds:00000000`00000000=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00000001459a35c2 (bfv!fb::Twinkle::getKeyValueStorage+0x000000000003df72)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

PROCESS_NAME:  bfv.exe

WRITE_ADDRESS:  0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

STACK_TEXT:  
00000000`349df8d0 00000001`405c6e05 : 00000000`3025f6e0 00000000`339b5bc0 00000000`33845330 00000000`339b5bc0 : bfv!fb::Twinkle::getKeyValueStorage+0x3df72
00000000`349df9e0 00000001`41c77090 : 00000000`339a6300 00000000`339a639c 00000000`33845330 00000000`339b5bc0 : bfv!fb::TwinkleOverlayManager::getState+0x28cb5
00000000`349dfa40 00000001`48a8682a : 00000000`339a6300 00000000`00000000 00000000`33845180 00000000`00000000 : bfv!fb::JsMessageListener::onJSRegister+0xf28f0
00000000`349dfa80 00000001`41c7b41f : 00000000`00000000 00000000`339a2400 00000000`00000000 00000000`00000000 : bfv!fb::Twinkle::getLayout+0x6357fa
00000000`349dfb20 00000001`48a9d40f : 00000001`4469d110 00000000`349dfdf0 00000001`4469cd01 00000001`4450a1d0 : bfv!fb::JsMessageListener::onJSRegister+0xf6c7f
00000000`349dfce0 00000001`48a9cbfa : 00000000`2c1b38f0 00000001`4469cd90 00000000`00000000 00000000`00000001 : bfv!fb::Twinkle::getLayout+0x64c3df
00000000`349dfdc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : bfv!fb::Twinkle::getLayout+0x64bbca


SYMBOL_NAME:  bfv!fb::Twinkle::getKeyValueStorage+3df72

MODULE_NAME: bfv

IMAGE_NAME:  bfv.exe

STACK_COMMAND:  ~20s ; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_WRITE_c0000005_bfv.exe!fb::Twinkle::getKeyValueStorage

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b33f1dbb-46cb-a1b3-ff30-313bca5c0e3f}

Followup:     MachineOwner
---------

@MADZAK66 Thanks for giving that a shot. Are you currently running the game in Dx11 or Dx12? If you're using Dx12, what happens if you try using Dx11 instead? Does it still crash? 

Hi @EA_Kent ,

The Direct x12 is disabled because it was also crashing when directx12 was enabled. My computer BSOD while playing without any reason why. there was no crash dump to report. 

/Zak

Hi @EA_Kent, I already tried the clean boot, and so far, it worked for a while until it crashed just now while I was playing. I will be sending the crashdump again. Could I ask when I post this, while you pinpoint what is causing the CTDs? This will be the 3rd time ill be sending the crashdump, so maybe there is an explanation why this is happening. 

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\MADZAK\Documents\Battlefield V\crash_dumps\CrashDump_2019.12.14_20.41.26.354.mdmp]
Comment: 'Frostbite MiniDump. Address: 0000000140565625 (In Windbg type: .ecxr)
[EOF]'
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 18363 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Debug session time: Sat Dec 14 20:41:26.000 2019 (UTC + 8:00)
System Uptime: not available
Process Uptime: 0 days 0:48:46.000
................................................................
................................................................
...........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2e58.1df8): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -vntdll!NtGetContextThread+0x14:
00007ffe`b4c3de54 c3              ret
0:022> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.Sec
    Value: 179

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on MADZAK

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 192

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 7215

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.Process.Start.DeltaSec
    Value: 2926


ADDITIONAL_XML: 1

COMMENT:  Frostbite MiniDump. Address: 0000000140565625 (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CHKIMG_EXTENSION: !chkimg -lo 50 -db !bfv
256 errors : !bfv (1405655a5-1405656a4)
1405655a0  3d  43  0a  f3  e7 *33 *c9 *66 *0f *1f *84 *00 *00 *00 *00 *00 =C...3.f........
1405655b0 *ff *c2 *8b *c2 *48 *0f *af *c5 *48 *03 *c6 *48 *0f *af *cd *48 ....H...H..H...H
1405655c0 *89 *04 *31 *8b *ca *49 *3b *c8 *72 *e6 *4c *0f *af *c5 *49 *c7 ..1..I;.r.L...I.
1405655d0 *04 *30 *00 *00 *00 *00 *48 *85 *db *74 *11 *48 *8b *cb *e8 *bd .0....H..t.H....
1405655e0 *5d *04 *00 *48 *c7 *44 *24 *68 *00 *00 *00 *00 *48 *85 *f6 *75 ]..H.D$h....H..u
1405655f0 *04 *33 *c0 *eb *37 *49 *89 *76 *30 *49 *8b *46 *30 *41 *8b *4e .3..7I.v0I.F0A.N
140565600 *38 *f0 *0f *c1 *8f *08 *05 *00 *00 *8b *97 *0c *05 *00 *00 *8b 8...............
140565610 *8f *08 *05 *00 *00 *3b *ca *76 *0c *8b *8f *08 *05 *00 *00 *89 .....;.v........
140565620 *8f *0c *05 *00 *00 *48 *8b *08 *49 *89 *4e *30 *48 *8b *5c *24 .....H..I.N0H.\$
140565630 *60 *48 *8b *6c *24 *70 *48 *83 *c4 *40 *41 *5e *5f *5e *c3 *cc `H.l$pH..@A^_^..
140565640 *e9 *eb *33 *4a *05 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ..3J............
140565650 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................
140565660 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................
140565670 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................
140565680 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................
140565690 *e9 *8b *35 *4a *05 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ..5J............
1405656a0 *e9 *2b *36 *4a *05  23  19  c5  ea  bd  3e  b5  97  f1  0a  df .+6J.#....>.....

CONTEXT:  (.ecxr)rax=000100009a8b1dd0 rbx=000000009ad864b0 rcx=00000000049070f8
rdx=0000000004f57120 rsi=0000000000000027 rdi=00000001442b2d50
rip=0000000140565625 rsp=0000000034f9f710 rbp=00000001442b2de0
 r8=0000000000000018  r9=00000000303bb8f8 r10=0000000000000000
r11=0000000034f9fb18 r12=0000000000000018 r13=00000000303bb8f8
r14=00000001442b2de0 r15=00000001442b2d50
iopl=0         nv up ei ng nz na po cy
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
bfv!IsGameRuntime+0x23ac5:
00000001`40565625 488b08          mov     rcx,qword ptr [rax] ds:00010000`9a8b1dd0=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 0000000140565625 (bfv!IsGameRuntime+0x0000000000023ac5)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  bfv.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

DETOURED_IMAGE: 1

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

STACK_TEXT:  
00000000`00000000 00000000`00000000 memory_corruption!bfv+0x0


SYMBOL_NAME:  memory_corruption!bfv

STACK_COMMAND:  ** Pseudo Context ** ManagedPseudo ** Value: 1f74f3f9c10 ** ; kb

FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE_256_c0000005_memory_corruption!bfv

IMAGE_NAME:  memory_corruption

MODULE_NAME: memory_corruption

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4d1fd1d9-185c-71f8-8d1e-8f9883946e31}

Followup:     MachineOwner
---------

@MADZAK66 

Are either your CPU or video card currently overclocked? If so, would you mind setting it back down to the default clock speed to see if that makes any difference at all? 

/Kent