Forum Discussion

Aurelius317's avatar
7 years ago
Solved

Battlefield V - Black Screen (No Sound) When Launching From Origin and NVidia

Black Screen (No Sound) When Launching From Origin and NVidia. After about 2 minutes, the window closes and returns to origin.

Product: Battlefield V

Platform: PC

 

Please specify your platform model. Ryzen 5 1600X

AMD or Nvidia Model Number Nvidia GeForce GTX 1080

Enter RAM memory size in GB 16Gb

Which part of the game is the issue happening in? When first launching the game, main menu doesn't even appear.

In which game menu were you when the bug occurred? Launching The Game

Please select your region: North America

When did this happen? 11/22/2018

Summarize your bug: When I launch the game from Origin or GeForce Experience, the BFV program launches and I have windowed black screen with no sound. After about 2-3 minutes, the window closes and returns to Origin. I tried the following:

- Cleared origin cache

- Turned off in game overlay.

- restarted multiple times

- run origin and BFV as admin 

- updated windows

- reinstalled latest nvidia drivers

- updated mobo firmware,

- ran dxdiag (No Issues) - Currently using DX12

- uninstalled origin and reinstalled origin,

- uninstalled battlefield V, 2 times

- Repaired battlefield V.

- Uninstalled and Reinstalled Microsoft Visual C++ 2015.

- Under Documents > Battlefield V . There is no "settings" folder, so there is no option for me to change the DX12 setting in "PROFSAVE_profile".

The game ran smoothly during the beta. At this point, I am out of ideas. 

How often does the bug occur? 100%, I have not had a successful launch of the game.

What should be happening instead? I should be able to actually play the game.

  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Hey @Aurelius317, thanks for getting back with the information I requested.


    Looking at your DxDiag and would you mind seeing if there are any updated drivers for your GPU, I think that the last 1080 driver update was after the 11/11 which is what you have installed.

    You will also need to update your Windows, you are running the updated version from April of this year and would need to be running the most recent version.


    Darko

10 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey @Aurelius317, sorry to see that you are having issues.


    Would you mind sharing your DxDiag with us so that we can take a look at your system?

    In the meantime would you mind trying the following steps:

    • Run Ccleaner and let it clean away
    • Clean boot your system
    • Do a fresh install of your GPU drivers
    • Set Origin and BF1 to run as admin and launch

    If it works great, if not can you

    • Repair Battlefield V from  your My Game Library - just right click on it and hit repair
    • Launch the game again

    If it still is not working can you

    • Do a clean install of both Origh and Battlefield V

    If all else fails can you Try another windows user account to see if the game works.

    Let me know how you get on.


    Darko

  • Hi,

    I have attached my DxDiag.

    I have tried the following with no luck:

    • Run Ccleaner and let it clean away
    • Set Origin and BF1 to run as admin and launch
    • Repair Battlefield V from  your My Game Library - just right click on it and hit repair
    • Launch the game again
    • Do a clean install of both Orign and Battlefield V

    I will try:

    - Clean boot

    - Clean install of GPU driver.

  • Update:

    I tried:

    - Clean boot

    - Clean install of GPU driver.

    - Tried Launching from a different windows user account.

    No Luck. I'm officially out of ideas.

    Considering returning for a refund.

  • I peeked at the windows event viewer. This is what is showing up when the game fails to launch.

    Faulting application name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
    Faulting module name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
    Exception code: 0x80000003
    Fault offset: 0x0000000009f4fa47
    Faulting process id: 0xc2c
    Faulting application start time: 0x01d4831f3e8db198
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Report Id: e93c3866-9c5b-467e-a4c3-5fa6c5e67cca
    Faulting package full name:
    Faulting package-relative application ID:

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey @Aurelius317, thanks for getting back with the information I requested.


    Looking at your DxDiag and would you mind seeing if there are any updated drivers for your GPU, I think that the last 1080 driver update was after the 11/11 which is what you have installed.

    You will also need to update your Windows, you are running the updated version from April of this year and would need to be running the most recent version.


    Darko

  • PC Issue Solved

    Has the same issue (although with sound) following massive BF5, Origin  and Nvidia update. Finally found that somehow my screen resolution had been set to 60 Mhz. Returned screen resolution to 50Mhz and all ok - despite the video setting in game being set to 60Mhz which I left there.  

  • Van_Squished's avatar
    Van_Squished
    6 years ago

    Just had a variation on this issue - despite my previous post - the same thing happenned and changing the resolution did not fix the blank screen. However discovered that turning the monitor off - and on again while the music was playing restored the picture and allowed me to get into the game proper etc.

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