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gregoryscarpajd's avatar
gregoryscarpajd
6 years ago
Solved

Can't rank up, can't see platoons page and can't see clan tags

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? TDM
Please select your region North America
On which server did this happen? All of them
When did this happen? (dd.mm.yy hh:mm) Every dag
Summarize your bug I can't rank up. On the scoreboard it says rank 87 but im 88 and soon 89. I can't view the platoon section. I don't get my clan tags.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know.
What happens when the bug occurs? Nothing!
What should be happening instead? Correct stuff

‌

I can't rank up. On the scoreboard it says rank 87 but im 88 and soon 89.

I can't view the platoon section.

I don't get my clan tags.

18 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @gregoryscarpajdk  could you try to power cycle the console and see if that helps. 🙂 

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button  on your console to turn it on.

    /Atic 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @gregoryscarpajdk when you click on the platoon section what is happening do you get an error message? 

    Clearing online and local storage removes campaign story progression and settings. 

    /Atic 

  • gregoryscarpajd's avatar
    gregoryscarpajd
    6 years ago
    @EA_Atic wrote:

    Hey @gregoryscarpajdk when you click on the platoon section what is happening do you get an error message? 

    Clearing online and local storage removes campaign story progression and settings. 

    /Atic 

    Yeah, I get "FAILED TO LOAD PLATOONS. PLEASE TRY AGAIN.". Do you know what the error is? 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    @gregoryscarpajdk hmm odd. Do you own Battlefield 1 and 4?

    If yes and one of them installed those the platoon page work for them?

    /Atic
  • gregoryscarpajd's avatar
    gregoryscarpajd
    6 years ago

    I own BF1 and it works great there. I can see my pluton tag and I can see the pluton page but not in BF5.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    @gregoryscarpajdk what kind of network set up do you have at home?

    Also is Battlefield V installed on external drive?

    /Atic

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