Does EA actually care about its players?

Hi everyone,

It feels like a complete waste of effort. No matter how many times I try to explain my situation, all I get in return are cold, automated, copy-paste responses. It is incredibly frustrating and leaves me completely speechless. Does EA actually care about its community, or are we just shouting into the void?

I’ve been trying to appeal a false ban that my friends (XZG1949101, wdnmdblyeat) and I (TX-Wkey) received nine months ago after playing in a private ROG booth at an internet cafe. As a software engineering student nearing graduation, I even explained the technical likelihood of a false positive in that environment. I also highlighted my long-term loyalty to this franchise, owning Battlefield 4, 1, V, 2042, and 6 on my account.

Yet, none of that matters to EA’s support. Every single appeal is met with the exact same robotic script. It is absolutely infuriating. How can a major gaming company completely ignore its players’ genuine voices and rely solely on cold, unhelpful bots?

Does EA actually want to face its players, or are you happy to let automated scripts alienate your most dedicated community members?

Has anyone else faced this endless loop of robotic rejections? If any Community Manager is actually reading this, please prove to us that there are real humans working behind the scenes who care enough to look into genuine cases.