EA ACCESS BTF V NOT WORKING

I have acquired 12 months of EA ACCESS in order to play BATTLEFIELD V. When entering the game, the main menu detects me as a "Trial player" and does not allow me to play in any way from an account other than the one acquired by EA ACCESS. (Gt: Lil Bun)

Hi @Bollitoouwu. Are you trying to play Battlefield V on a different account other than the one where you've signed up for an EA Access membership? If you're playing on that account it isn't saying that you're a trial user? 

/Kent

Hi @EA_Kent That's right, I try to play in a different account with which I have acquired a 12-month membership (Gt: A A Z Rz) in any other account it is impossible for me to enter multiplayer mode. with any other account the game recognizes me as a trial player. In the original account (A A Z Rz) the game allows me to play normally in all game modes. 

Gotcha. Have you tried removing that other Gamertag from your Xbox and re-adding it to see if that helps? 

Steps on how to remove and reattach a Gamertag on Xbox One: 

- https://beta.support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one

/Kent

That's right, I've tried it, I already formatted the console 2 times. I called Microsoft to remove the BTF V licenses and none of that worked

Can we try removing this Xbox as your main account's home console to see if that helps? We've heard from a few people who have said they were no longer stuck as a Trial user after that. 

Open up your Xbox Settings > Personalisation > My Home Xbox > Change from Home Xbox to Not Home Xbox. If you've ever game-shared with that account reach out to your friends and make sure their console isn't set as the Home Xbox for your account. After that try launching Battlefield V again and see if you have access to the full game. 

If that works you should be able to set your console back to your Home Xbox on your main account. 

/Kent

My console is "Not My Home Xbox" and still not working, I still appear as "Trial User" 

Thanks for giving it a shot. I'll forward this information up to the Battlefield team so they can take a look. 

/Kent

Thank you, I have almost 3 weeks reporting it and I hope this time it works, thanks for attending to my case, I bought EA ACCESS just to play battlefield V and since then I have not been able to play a single minute

I was wondering if he ever got back to you my friend is having the same problem and I really want to play BF5 with him