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MADMANERftw's avatar
MADMANERftw
2 years ago
Solved

High latency due to bad IP routing from ISP

I have double the normal latency to Asia servers due to some IP routing issue by my ISP. I raised this with a government body here to force my ISP to fix the IP routing. The case was escalated and now I am requested to provide a statement or a technical report from EA that proofs that there is no issue from their server side and the issue is from my ISP. I tried to request technical support but all the options lead to some sort of "try this for internet issues" and does not allow me to create a ticket. 

Is there a way to connect to EA and request any proof or technical report to help with my dispute against my ISP?

4 Replies

  • MADMANERftw's avatar
    MADMANERftw
    2 years ago

    Not even a response with logical reasoning explaining that this issue is not from EA servers?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @MADMANERftw 


    We don't have any control over the routing from your ISP. If they are using an inefficient route for your connection, that is something they will have to address.

  • MADMANERftw's avatar
    MADMANERftw
    2 years ago

    I agree with that. That is exactly the point. Is there an email address I can send this question to and get a reply with the same reasoning?

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