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ggash65's avatar
ggash65
3 years ago

My battlefield 5 is stuck at the launch screen - xbox

My battlefield 5 wont advance past the launch screen.

 

I hit the a button and nothing happens

 

I have tried uninstalling and reinstalling the game multiple times and clearing the save data and it does not work however I can play the game on a different account with no problems.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @ggash65 

    Apologies for the late response. If you're still having trouble with this, try deleting the personal saved data for Battlefield V. Please try the below steps.

    • Press the Guide button and then highlight the Battlefield V tile.
    • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
    • Next, go to Manage game and add-ons > Saved data.
    • Delete the file with your gamertag on it.

    Let me know if that helps or not. Thanks!

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