No access to online services due to ban but empty penalty history

xiao-moZH​ 感谢您发帖，但我们需要锁定这条帖子。

很遗憾，目前我们的论坛暂不支持中文。请前往 https://help.ea.com/cn/help-home/ 寻求帮助。

发送按钮仅在未选择“提交申诉”时出现在网页表单上。

I encountered the same problem. I have no record of any penalties, but when I log into the game, it prompts that my account has been banned. In addition, when I try to submit an appeal through the webform, there is no option to send it to the Terms of Service (TOS) department.

No problem Jidds95​, 

Thanks for giving that a try. Just to clarify, were you able to see the Steam account you usually play with under Connected Accounts when you logged in? Whichever login method had the most relevant accounts linked to it in that page would likely be the account with the sanction. 

If you weren't able to see anything on the Penalty History page, even though you're on the account with the right linked platforms, you'll want to connect with live support and have them create a case for you. Unfortunately, we don't have the right tools to create a case here on the forums, so support would be the best channel. Feel free to include this thread when you contact support so they have more context. 

Let us know how it goes, thanks! 

Thanks for taking the time to help.

I opened a private window and logged in direct with my EA account, and then again via Steam linked account. Both showed no penalty history, (unfortunately?), and thus no option to contact ToS.

Same result when attempting to 'appeal a ban' using the webform you provided above, again with both accounts.