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Carbonic's avatar
Carbonic
Hero+
5 years ago

Re: Battlefield V - Crash to desktop without error message.

  1. Did you try using DDU to do a proper clean uninstall of your GPU drivers as suggested followed by installing the latest ones?
  2. Have you tried running a memtest on the memory?
  3. Did you try lowering memory speed and GPU speed? underclocking them? from what to what?
  4. What does the Windows event viewer say about the crash after it has happened?
  5. Have you tried renaming the Battlefield V folder in documents?
  6. What are the temperatures when the machine crashes?
  7. Did you perform the clean boot as described in https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows and did you try starting the game during that clean boot?
  8. Did you try reinstalling the sound drivers your motherboard and other sound devices?

5 Replies

  • IRobathon's avatar
    IRobathon
    5 years ago
    @Carbonic
    1. I have done a clean uninstall of my GPU drivers. I reinstalled the latest driver to no avail. I also tried to install an earlier driver, version 416.81, but was unable to install it due to Windows version.
    2. I have run a memory test and no issues were found.
    3. I have not tried to underclock my memory and GPU speed. Changing speeds is not something I've ever done in my history of PC gaming.
    4. There's no log in the Windows Event Viewer.
    5. I have not tried renaming the BFV folder in documents.
    6. Temperatures are relatively normal between high 50s and mid 60s. Celsius, of course.
    7. I have performed a clean boot and I did start the game in that state. Experience unchanged.
    8. I reinstalled all of my sound drivers.
  • IRobathon's avatar
    IRobathon
    5 years ago
    @Carbonic I revisited the Clean Boot state to check the Event Viewer under such conditions and this time I received a response after the crash to desktop:

    Display driver nvlddmkm stopped responding and has successfully recovered.
  • Husky8989's avatar
    Husky8989
    4 years ago

    For me, these errors are tied to OutOfMemory exceptions.

    PROCESS_NAME:  BF2042.exe

ERROR_CODE: (NTSTATUS) 0x8007000e - Onvoldoende geheugenbronnen beschikbaar om deze opdracht te voltooien.

EXCEPTION_CODE_STR:  8007000e

STACK_TEXT:  
00000000`787749e0 00000001`4314cf8c     : 00007fff`28224290 00000000`50575650 00000000`8007000e 00000000`8007000e : KERNELBASE!RaiseException+0x6c
00000000`78774ac0 00000001`4315bae2     : 00000000`00000000 000000ff`00000009 00000000`00000013 00000000`00000000 : BF2042!GetDenuvoTimeTicketRequest+0x21d71c
00000000`7877ec10 00000001`4401295d     : 00000000`00000000 00000000`00000001 0000d51d`3ef20bdb 00000000`00000000 : BF2042!GetDenuvoTimeTicketRequest+0x22c272
00000000`7877ec50 00007fff`2813a71d     : 00000000`580a42f0 00000000`7877edc0 00000000`00000005 00000000`00000000 : BF2042!NVSDK_NGX_D3D12_Shutdown1+0x290a0d
00000000`7877eca0 00007fff`2813aea7     : 00000000`7877f708 00000000`7877fbc8 00000000`7877f768 00000000`00000000 : Engine_Render_Core2_PlatformPcDx12!DeviceInit+0x1c87d
00000000`7877f690 00007fff`28117bb5     : 00000000`7877fb00 c8fb98b2`d3a8302b 00000000`7877fb28 00000000`7877fb28 : Engine_Render_Core2_PlatformPcDx12!DeviceInit+0x1d007
00000000`7877f730 00000001`431fe20d     : 00000000`c8da0660 00000000`7877fbc8 00000000`7877fb28 00000000`00000000 : Engine_Render_Core2_PlatformPcDx12+0x187bb5
00000000`7877f7b0 00000001`4315e501     : 00000000`2899188f 00000000`00000000 00000000`00000000 00007fff`2fa702e9 : BF2042!GetDenuvoTimeTicketRequest+0x2ce99d
00000000`7877fad0 00000001`4315ea51     : 00000000`00000000 00000000`00000000 00005db1`6053aab9 00000000`00000001 : BF2042!GetDenuvoTimeTicketRequest+0x22ec91
00000000`7877fd50 00000001`408efc9d     : 00000001`45ab90e0 00000000`00000000 00000001`45ab90e0 00000000`36d0f460 : BF2042!GetDenuvoTimeTicketRequest+0x22f1e1
00000000`7877fd80 00000001`4289c596     : 00000000`36d0f460 00000000`00001788 00000000`00000000 00000001`43bdb096 : BF2042!isGlimpseEnabled+0x5b494d
00000000`7877fe10 00000001`4289c454     : 00000000`37c617e0 00000000`37c617a0 00000001`408efb20 00000000`0000000a : BF2042!isGlimpseEnabled+0x2561246
00000000`7877fe60 00000001`49d4c180     : 00000000`00000000 00000000`00000000 00005db1`6053a869 00000000`36d0f460 : BF2042!isGlimpseEnabled+0x2561104
00000000`7877fea0 00000001`51d39e26     : 00000001`408efb20 00000000`36d0f460 00000000`36d0f460 00000001`408efb20 : BF2042!flite_lang_list+0x385b780
00000000`7877fed0 00007fff`46806c0c     : 00000001`1e313ed0 00000000`00000000 89e5bfa7`7ed10370 00007fff`46806bc0 : BF2042!flite_lang_list+0xb849426
00000000`7877ff00 00007fff`47b554e0     : 00000000`00000000 00000000`00000000 00000000`00000000 00007fff`46806bc0 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x4c
00000000`7877ff30 00007fff`4926485b     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x10
00000000`7877ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2b


SYMBOL_NAME:  bf2042!GetDenuvoTimeTicketRequest+21d71c

MODULE_NAME: BF2042

IMAGE_NAME:  BF2042.exe

STACK_COMMAND:  ~58s ; .ecxr ; kb

FAILURE_BUCKET_ID:  E_OUTOFMEMORY_8007000e_BF2042.exe!GetDenuvoTimeTicketRequest

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.196.36604

FAILURE_ID_HASH:  {cdf8dd84-e7f1-57fc-67ef-ff17958337f0}

Followup:     MachineOwner
---------
  • JollyJester's avatar
    JollyJester
    4 years ago

    Dont even waste your time, its a bug in the game. I have over 1800 hours into BFV and now once again its crashing to desktop without any errors in event view. This has been around forever, I was getting it when the game first came out, went away now its back. I have done everything on these boards and the problem still persists. This only happens in BF series games, I never crash when playing COD, Halo, CS:GO, Insurgency or any other FPS. Dice/EA just cant get it right. 

  • Commegetsome's avatar
    Commegetsome
    4 years ago

    Your right everytime i reinstal the game it works for few days, after it comes back and no other game indeed has it like this.

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