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EA_Aljo's avatar
EA_Aljo
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6 years ago

Re: Game disconnected. Connection to ea online timed out. Your network bandwidth...

Hello, @FuUrselflI 

What troubleshooting steps have you gone through so far?

14 Replies

  • All of them... including the clean boot.

    I resetted the net stack.

    Changed DNS Servers.

    Deleted Origin Temp.

    Reinstalled Origin.

    Reinstalled BF5.

    Updated all relevant Drivers.

    Clean Bootet.

    Resetted my router. (despite the fact that every other game works except bf5)

    Its wired of course.

    Bandwith of my internet connection is suitable.

    But maybe its also worth to mention that all the game servers for my region are in europe. So the ping and packet loss to them will be way better than 100ms to california.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @FuUrselflI 

    Can you run that trace again? I'd like to see if the results are similar as connections can fluctuate. Thanks!

  • Okay here the second one.

    If you want to point out that theres "Unknown Host" or the host that doesnt give any reply. Those are free configurable by the ISP's to not answer to ping or name resolve requests.

    The trace still arrived at the target destination and still theres not a single % loss.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Thanks for running the test again. Yes, I'm aware that those hops aren't returning results due to not allowing pings. This mostly looks good. The 5th hop is concerning as it spikes with an unfavorable worst ping on both tests. That should cause some lag, but I wouldn't think it would cause you to not be able to connect. It's possible though. Where are you located? You may not necessarily be passing through that hop when reaching the Battlefield servers.

  • The servers in that trace are located in California and i am located in Germany. So all the game servers that i play on are located over here in frankfurt. The closest ea servers are in dublin ireland. So usually it should be not necessarily that my way is through the trans atlantic cable which is the hop u mention btw. Due to high usage of Netflix and amazon prime in europe i guess this route is a bit more busy than usual. But still 100ms is not a big deal tho.

  • Btw the IP range 100.69 + 100.127 is the internal interconnection of the German Fibrechannel Company. My isp.

    its the interconnections to the HQ and endpoint. All the fibrechannels are funneled through them.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @FuUrselflI 

    You could also try using the European server listed in the UO Trace instructions to see what kind of results you get. Regardless, you've done most everything I can suggest. Have you checked to see if QoS is enabled on your router? That may help.

  • This is to the Account Server in Dublin.

    The Network Node directly before is some Level 3 Node. So i wouldnt give too many on that either. The response from the account server itself is working just fine i would say.

    4 pings loss on 461 pings is not that bad. Aswell an response time of 36ms for a distance of 1000km air line. So theres probably no reason.

  • @EA_Aljo Romania.I also connected the iphone(same ISP) to the pc and used the phone as router(using the celular network) and started the game.The ping was 110 avg but i could join every game,despite the ping.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @FuUrselflI 

    I'd recommend running at least 2 tests. That 5th hop has a really high worst ping. That's not good. You also have a little packet loss and even 1% can cause problems. What about QoS? Do you have that enabled?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Chris22111983 

    If you can connect through a hotspot on your phone, that points to the issue being with your ISP. Do you also have more people on your home network since the social distancing began?

  • @EA_Aljo Nope.Same internet users(me and my wife).What is interesting and also leads me to question the ea server is the fact that Battlefield 5 is the only game with this problem.I have installed Battlefield Bad Company 2,Call of Duty Modern Warfare(first one),Call of Duty Warzone,Heroes and Generals WW2,CSGO, and all of them work fine (on line multiplayer of course).
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Chris22111983 

    That's really strange that only Battlefield V is experiencing this. For contacting your ISP, I would tell them what you told me. You can't connect to any servers through your home connection, but you can connect using a wireless hotspot.

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