Re: High Ping to Local European Servers

Oh Thank you for the detailed and fast response. I tried what you suggested (see attachment). Ping to Amazon AWS is 167 ms with 25 hops... seems like a lot of hops to make.

I'll try and complain to my ISP and hope they can fix this!

So many thanks for helping with this problem.

The ISP changed my modem and now I got 19ms ping (before 160 ms). So it was not the routing, but changing the modem seemed to fix the issue.

Thanks for the help!

Do you have a ping plotter trace route from the days your ping went back to 19ms? It's definitely a routing issue causing the problem.

Ping is fine until hop #8 10.246.114.11 which is a private router inside your ISP's network. From there we can't tell where the connection is being routed because the routers stop responding. All we can see is the Amazon game server router responding at the very end hop.

So between 10.246 114.11 and Amazon's router is where the routing problem is.

Most likely your ISP is choosing a slower route because it saves them money. If your ISP refuses to help, then your only option is to try a VPN service which might offer faster routing. Or change ISP if that is an option.

Hello @Eristus ,

I have the exact same issue since a couple of months ago and I couldn't find anything online.

Previously I had ~20ms on EU servers.

I'm also in Brussels using Scarlet. I have contacted them but didn't help at all...

I have the same 160ms on German servers and around 100 to NA.

Are you also using Scarlet/Proximus?

Hi Atsoubi, Yes I am also using Scarlet ISP. Very frustrating problem! Given you experience the same issue, it is probably routing related (as described by oskool above). Let me know if you find a solution!

Hey @OskooI_007, 

Huge kudos to you for writing this post! Very detailed instructions on how to improve your ping to the servers and it gives players some good information as to what they have to ask their ISP's. 🙌

Hi @Eristus and @atsoubi ,

One of my lines is with Belgacom and right now I have a 19ms ping when testing to your listed Amazon server...

So your issue appear to be connected with Scarlet and how they route your traffic.

Hey @Eristus ,

I had found a similar thread on Reddit with an interesting reply:

"Your tracert looks exactly the same as mine. It's a bit inconclusive since only 4 hops actually respond, though the amount of hops is suspicious.

Just got off the phone with Scarlet. After doing the usual spiel with rebooting and factory resetting my modem (RIP my settings) the service desk rep discovered there is a known issue with connections to AWS and they're working on solving it.

He claimed the problem should eventually disappear once they figured out what was causing it."

So apparently this wasn't done on purpose.

To my surprise, the issue is fixed for me since yesterday.

I'm back to 24 ping to German servers.

Cheers,

Hi @atsoubi,

I just checked the connection again, and did a pingplot (see below). Now 23 ms ping to german servers and only 13 hops instead of 25! Wow!

Unbelievable that we had this problem for over 2 months. I called scarlet support 4 times and they blamed it on my modem or my router (because scarlet doesn't support routers...). I even had an argument with a guy from support as he said the problem was due to "busy game servers", I said I strongly disagreed as I could connect to the AWS server without any issue from other proximus or telenet modems. He still didn't believe me.

All the support guys followed the same protocol, check the line, do a speedtest (to brussel), reboot the modem, reset the modem, and concluded everything was fine. So frustrating that they couldn't acknowlegde the problem and look for a solution. Instead they kept saying they couldn't do anything as everything was fine.

I was ready to change ISP after my holiday in july. But I'm glad we kept pushing them and someone with a brain finally found a solution within scarlet. 

Thanks for the help @atsoubi and @OskooI_007. Hope the solutions is permanent now.

Kind regards,

Eristus

Hey all, 

Just wanted to let you know that I appreciate it a lot that you all took the extra mile and really dived deeper into the root cause of this issue.

It's really helpful for the players, and for us as well, and it gives us a good insight into these kinds of issues.

Cheers for being part of the Community. 🙂

- EA_Leeuw

Well, @atsoubi  it was to good to be true. Today back to 169 ms 😕

@Eristushmm that's weird...I just logged in and I still get 24ms on German servers.

Is the issue still continuing for you?perhaps it was fixed in the meantime again?

@atsoubi Now it is indeed back to 24ms ping. Weird, they must be working on it. Hope it is a permanent solution now.

It's not possible to get the IP if i play on XBOX?