EA_Atic
DICE Team
DICE TeamRe: Not connecting
Hey @GreaseMut, Do you have a 4g Device at home that you can try to use a network device and see if you see any improvements. Make sure that it's not connected to wifi at the same time.
/Atic
Forum Discussion
6 Replies
i woke up this morning and there was another update needed after it updated it has finally begun working what a wierd past few days
I think I was having the same problem, I updated my game and it still won’t let me even get past the title screen...
EA_BlueberryCommunity Admin
Hey @Phishyphryday can you connect? There were some download/connectivity issues earlier but it should be cleared up by now. Try restarting your console this way before jumping into the game.
- Power cycle the console: http://bit.ly/XB1_PowerCycle
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
If you're still not able to connect after those steps, we've actually seen others get online after making some DNS changes on the Xbox that's mentioned in threads here:
https://answers.ea.com/t5/Bug-Reports/Cannot-connect-to-ea-on-BF5/td-p/7275152/page/2
- Yup I tried clearing the MAC address, that didn’t work, I tried changing my dns settings and that didn’t work either...
- What to do for PS4? I can't get passed the menu screen
- EA_Blueberry
@Phishyphryday
What is your NAT type and do you have an Xbox Live Gold membership?
