Ribeyrolles 1918 Rank 10 mastery assignment Bug (Agents sending me to CMs)
Hello everyone, and specifically EA Community Managers,
I am writing here as a last resort because I am completely trapped in an endless and absurd loop with EA Help/Live Chat, and I desperately need advice on how to reach someone who can actually resolve my issue.
The Bug:
During a match, I reached Rank 10 with the Ribeyrolles 1918 (Assault class). However, at the end of the round, there was a sync error/loading glitch. As a result, the game recognizes the weapon is at Rank 10, but the reward — the 'Ribeyrolles 1918 Mastery I' assignment (which allows unlocking gold-plated parts) — never unlocked. I have screenshots clearly proving the weapon is Rank 10 while the reward remains locked.
The EA Support Nightmare (Case #258065496 & others):
I know this is a known bug and that only EA Support has the account tools to manually grant missing assignments. However, my experience with the support agents has been completely bizarre:
Agents 1 & 2 (The Mistakes): The first two agents tried to help, but they completely misunderstood the game mechanics. Instead of granting the weapon-specific assignment, they manually granted me general Class assignments (Assault, Medic, Sniper). This proves that support agents DO have the tools to manually grant content to accounts.
Agent 3 (The Confusion): When I tried to explain that previous agents mistakenly gave me Assault/Medic class content instead of the weapon assignment, the agent asked: "You are missing content in Assault, Medic and ?" - completely missing the point.
Agent 4 (The Delay): Suddenly, when I explicitly asked for the specific weapon assignment or directly for the gold parts, the agent claimed they had "technical issues" with their tools and told me to reach out later.
Agent 5 (The Absurdity): The last agent claimed there is a "tool limitation" and they cannot make any grants. They told me to post on the EA Forums so Community Managers could help. When I pointed out that CMs always say only Support has the account tools for this, the agent literally replied: "As you will mention this issue to the EA community managers they will make changes in tools so that we can check your claims and help you out." Immediately after saying that CMs will code/change their support tools, the agent pasted a goodbye template and closed the chat. I have screenshots of this exact conversation.
My Proposed Solutions (Ignored by Support):
I offered the agents three incredibly simple ways to fix this:
Manually grant the 'Ribeyrolles 1918 Mastery I' assignment.
If assignments are bugged, directly grant the Gold-plated parts for the Ribeyrolles to my Armory (so we can skip the assignment entirely).Reset my Ribeyrolles 1918 rank to 9 or 0, so I can just level it up again and trigger the unlock naturally.
My Question to the Community Managers:How do I break this loop? Tier 1 support agents are either misunderstanding the difference between a class and a weapon, lying about tool outages, or literally making up stories that Community Managers are going to update their internal EA Help tools.Is there any specific keyword, phrase, or method I can use to get my case escalated to a Tier 2 Specialist who actually understands the game and can just look at my screenshot and fix my account?
Any help would be massively appreciated. Thank you!
