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u1u896l2mpjc's avatar
u1u896l2mpjc
Seasoned Newcomer
1 day ago
Solved

Steam trapped on hacked EA account - Need backend manual unbind

Hi EA Community Managers,  My Steam account is currently trapped and linked to an old EA account that was completely compromised by a hacker. The hacker managed to bypass my notices by filtering EA ...
discussion
pc
technical issues
  • EA_mplsnow's avatar
    EA_mplsnow
    1 day ago

    Hey u1u896l2mpjc​, 

    Sorry to hear someone else had gotten into your account.

    Unfortunately, we aren't able to support account-related requests here on the forums, as we don't have access to your account information. That said, it'd be best if you connect with our live support team for assistance.

    Please note that this process will often involve recovering the hacked EA account and proving your ownership of it, as a Steam account's ownership can't be verified on our side. 

    In the meantime, it'd be worth running through the recommended security steps for Steam and your email address to ensure you're the sole person who can access those accounts. Thanks! 

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
1 day ago

Hey u1u896l2mpjc​, 

Sorry to hear someone else had gotten into your account.

Unfortunately, we aren't able to support account-related requests here on the forums, as we don't have access to your account information. That said, it'd be best if you connect with our live support team for assistance.

Please note that this process will often involve recovering the hacked EA account and proving your ownership of it, as a Steam account's ownership can't be verified on our side. 

In the meantime, it'd be worth running through the recommended security steps for Steam and your email address to ensure you're the sole person who can access those accounts. Thanks! 

  • u1u896l2mpjc's avatar
    u1u896l2mpjc
    Seasoned Newcomer
    10 hours ago

    Thanks for the reply.

    Don't worry about it anymore. While waiting for your response, I managed to bypass EA's stubborn backend lock on my own. Steam finally prompted me with a fresh login page, and I successfully linked my Steam to a brand-new, secured EA account.

    I am already lowkey genuinely back into Battlefield V now. I’ve completely abandoned that compromised account anyway since your live support is historically known to be unhelpful.

    Thanks for your time, you can close or lock this thread now. Have a good one!

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