Logged in, told me I had deluxe edition game which is what I paid for, went to UT, and did not receive any packs or points.
Hello, everyone. We are currently investigating this issue. I do not have any other details at this time.
***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY. THIS ISSUE IS NOT RESOLVED***
Yes I have. I still don’t have my pre order bonuses. What’s the hold up
Got my points but I still havent gotten any of my Preorder packs (Heisman Hopeful, Joe Burrow, etc)
Hey all,
I purchased the MVP bundle so I've been playing for 4 days now. I've reached out to EA Help multiple times but they have been useless. 24+ response times on emails, etc.
I still don't have my 4600 ultimate team points. An EA rep said the following 3 days ago:
"Akhilesh: Just got an update from the team and the team has showed that the points are added to your account but we not able to see any logs of using the points and the points are not in your inventory."
I have tried to uninstall and reinstall the game 4 times, deleting game saved data, restore licenses, everything imaginable.
It now won't let me start a new chat with EA, and the emails are not being responded to.
Does any one know what I can do to either get my points, or my money back? I understand they have a lot of issues going on here, but in my 25+ years of being a gamer I'm not sure I've ever been this frustrated due to lack of support and info.
i have not received my 4600 points or packs for preordering the deluxe edition of college football 25. id either like the content i paid for or my money back. chat bot doesnt work and no way to contact advisors. every game has an advisor chat but cfb 25. you're sending links to a page where you cant contact any advisors at all. its almost like you knew this was going to happen. any time i preorder there's an issue with ultimate team giving me what I paid for. madden 24 EA told me theres nothing they can do for me. like i didnt pay extra money for something they never intended on giving to everyone that paid for it. rebooting in safe mode doesnt work. uninstall doesnt work. id just like to receive what i paid for or my money back
Me too. This so so sorry, can't get an answer from any one either.
Do a credit card chargeback, only thing these con artists listen to
