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fosterford's avatar
fosterford
2 years ago
Solved

Disabled EA Account still linked to my PSN Account.

I don’t get angry often, but I am angry now. Who within EA made the decision to “disable” an EA account while still having the “disabled” account linked to a console? What kind of logic is that?? I ...
discussion
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Maudi_S5 

    If you've already reset your EA account password and still see a message about your account being disabled you will need to contact our support. 

    How to use EA Help
     
    1. Go to the EA Help homepage.
    2. Select College Football 25
    3. Select the See all help topics
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary)
    Cheers!
Maudi_S5's avatar
Maudi_S5
2 years ago

i purchased a game and it told me to reset my password, which I have done several times with no luck. I finally logged in to my account today and tried to set my PS5 to be linked with EA. The error told me my account was disabled. I’ve added my phone number, confirmed my email, and reset my password again. How do I fix this? Is there someone I can call? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Maudi_S5 

    If you've already reset your EA account password and still see a message about your account being disabled you will need to contact our support. 

    How to use EA Help
     
    1. Go to the EA Help homepage.
    2. Select College Football 25
    3. Select the See all help topics
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary)
    Cheers!
    • NeoRyper's avatar
      NeoRyper
      2 years ago

      This is an absolute shame, I’ve spent hours trying to find a solution, account disabled same as these gentlemen. I had same three month ago when I bought FC24 and I gave up. No one to contact and * feedback, you guys win the prize

      • vawlzbyfifty's avatar
        vawlzbyfifty
        2 years ago

        me too and their online live chat is a joke

    • mamsasters's avatar
      mamsasters
      12 months ago

      That doesn’t work. It just loops the EA help page over and over and over and over and…

      • TrainHawk18's avatar
        TrainHawk18
        10 months ago

        Is there any solution to this?? What a joke. 

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