Hi - I preordered the deluxe version and I have been unable to play Road to CFP, Dyansty because I am unable to login to the EA servers. I get the message that It's a full house, give us some time. I however specficially ordered the deluxe version so I could start playing now. So I essentially paid 30 extra dollars for that, and I am unable to play. How do I go about getting my refund for my 30 dollars and I will be fine waiting to play until the general release date (where by then hopefully you will have your servers scaled up sufficiently to handle the load)

Hey Everyone, If you are still seeing a message to reset your EA account password, we can try resetting it at help.ea.com After closeCF25 and restart your console. If this continues after, please reach out to our support to look at your account. For more info on how you can set up a case with the team, check out the following article on the EA Help site: How to use EA Help Cheers!

I keep getting the QR code to reset my password. I have reset my password, but nothing changes. Is there something else I have to do after updating my login credentials?

I still am not able to. I hit "sign into EA" and then get this screen attached that tells me to reset my password. I then reset it and then get the same error message about servers not being available.

Can never connect to the ea server and it constantly asks me to reset my ea password

College Football asking to reset my password

51 Replies

Anobix
7 months ago
@737d050804c72764 Honestly, I wouldn't expect anything. This type of thing is par for the course with a bunch of early-to-access game launches. I'd expect them to get it resolved in a manner of hours, but to expect it to be online 100% for the next week is going to be unlikely, especially after the standard release as well.
EA_Illium
Community Manager
7 months ago
Hi @737d050804c72764, We had maintenance earlier today, I wanted to confirm if you still cannot connect.
cdf0a57e7da3ed4
7 months ago
Can never connect to the ea server and it constantly asks me to reset my ea password
EA_Illium
Community Manager
7 months ago
Hi @cdf0a57e7da3ed4f

Would it be possible to get more information on this?

EA ID (PSN ID/Gamertag):

Which platform are you on?

Are you getting an error message?

Does this only happen in one game mode?

Please share any steps you've tried so far to resolve the issue:

If possible, share a Screenshot or Clip...

Cheers!
cdf0a57e7da3ed4
7 months ago
Xbox
Andykillsnoobs
happens every time I try to connect to different online game modes
ive rest the Xbox and WiFi and it still continues
EA_Illium
Community Manager
7 months ago
HI @cdf0a57e7da3ed4f

Thanks for the additional information, when you have a moment can we also try the following?

Make sure you have the latest software update.

Perform a power cycle.

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Unplug any devices attached to the USB slot.

Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

Troubleshoot your connection to EA games

Open you're Xbox NAT Type

Clear the MAC Address.

From the Xbox dashboard, click Settings, then go to All Settings.

Go to Network, then Network Settings.

Click Advanced Settings, then Alternate MAC address.

Select Clear, then restart your Xbox.
sl0thys
7 months ago
this is also happening to me and i play on xbox also
EA_Illium
Community Manager
7 months ago
Hi @sl0thys, Can we try the steps above?

If you continue to see a message about your EA password, try resetting it at help.ea.com and relaunching the game once more.
cdf0a57e7da3ed4
7 months ago
I followed those steps and still having the problem.
sl0thys
7 months ago
same here