Forum Discussion

1 year ago

Solved

Deactivated account. Need help

Hello. I’ve been unable to get my account reactivated by changing the password. I’ve tried multiple times this way with no results. Only on one day have I been able to chat with an advisor and that was before I knew my account was deactivated. Now every time I check there’s no option to chat with an advisor.

Like a lot of people I’m really frustrated. I’d like to be able to occasionally play online with friends and download some created FCS teams.

Not sure if anyone here can help or not.

EA_Aljo
1 year ago
@74c732563feabb47

Please follow these steps:

Go to https://help.ea.com/en/help-home/

Type EA Account into the search field

Select the EA Account tile

Click on See more topics

Click on 'I need to update my EA account information'

Click on the option for chat

5 Replies

EA_Aljo
Community Manager
1 year ago
Hi there, @74c732563feabb47

Are you able to now log in to the account, but just can't play CF 25? If so, log into it at myaccount.ea.com and open a case so an advisor can assist.
74c732563feabb4
1 year ago
Tried checking on the link you posted but it’s an endless loop without a way to open a case…let alone chat with someone. Feel like it’s probably a quick solution if I could get help from an ea person.
EA_Aljo
Community Manager
1 year ago
@74c732563feabb47

Please follow these steps:

Go to https://help.ea.com/en/help-home/

Type EA Account into the search field

Select the EA Account tile

Click on See more topics

Click on 'I need to update my EA account information'

Click on the option for chat
boubucarow
Seasoned Rookie
1 year ago
Is the deactivated account your ea account? Do you know the email linked to the deactivated account? Is it possibly an old account and you are changing the password on a new one? One way to check is if the username when playing the game is the same username in your ea account? If not, you are changing the password on the wrong account.
freckledwhisper
1 year ago
Theres not an option to chat or start a case, i am having the same issue.