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Hey @Jjcooljets412 

I wanted to confirm you get this error message from any game mode and not just in Ultimate Team?

If so, can we try the following steps first?

1. Make sure you have the latest software update.
2. Perform a power cycle.
3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
4. Troubleshoot your connection to EA games
5. Open you're Xbox NAT Type

I get it across multiple game modes. I can’t play off-line dynasty. I can’t do quick play. But ironically enough, I can still buy points and open packs. It’s just when I go to play the game it doesn’t let me.

None of that worked. 

This has also been happening to me for the past month and it’s extremely frustrating. I’ve tried everything and all I got from you guys was “we’re aware of this issue and ongoing investigation.” Spent close to $300 in packs for ultimate and ultimately, got SCAMMED BECAUSE I CANT EVEN PLAY THE GAME. A solution or my money back is required. 

FixFried/XboxS

Wait yours still isn’t working ? 

Bro for months, after doing everything to my full TB fiber internet, NAT open, uninstall reinstall, idk what else to do brother

Hey @EA let’s get a fix in for this 

@Jjcooljets412Same problem happening now. Cant even play a game because server issue. Seems to be happening on PS5 too.

Hey @CrimsonWolfJJ @Jjcooljets412@cloilicious 

Thanks for letting us know what your experiencing with Madden 25, When you have a moment would it be possible to get a bit more information?

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
• Are you getting an error message?
• Does this only happen in one game mode?
• Please share any steps you've tried so far to resolve the issue:
• If possible, share a Screenshot or Clip...

Cheers!

EA ID: dunny5619

Platform: PlayStation 5

For the past month, I have been getting continual “EA servers cannot process your request.” Unable to have any access College Ultimate Team since first patch. This means no challenges, solo seasons/battles, or H2H. Ironically, the store and buying packs has no issues. I have deleted and reinstalled the game, safe mode started system including clear cache, rebuilt databases, and restored licenses. Sign out and resigned in again. Sent numerous requests to EA help and CFB Direct via X with no updates and help! Please help, I have spent a lot of money on here buying packs and I, too, feel like I have been scammed. Check my gamer tag…you’ll see how much spent! Not only on CFB25 but all of EA products. As a longtime customer, very disappointed in this happening for the past month.