PS5 - pre-ordered the Deluxe College Football unable to play

Do you guys have the game downloaded yet? Mine says it’s sitting in the queue even though it was available as of yesterday. And gives me an error when trying to start the trial. Just trying to see if I have the same issue as everyone here 

@EA_Illium 

So I was refunded the Amount for Standard Edition.

the Deluxe Edition shows as “You’ve Preordered this” and no option to install/download.

if it’s any consolation, I even have EA Play, and it doesn’t give me any option for the 10 hr trial, cause even if they maybe somehow had a mishap on the refund. I still should be able to download/install for the 10 hour access. But that doesn’t even work. 
But PS has refunded me for the Standard Edition.

i own the Deluxe Edition of the game.

I don’t have my refund for the standard yet but I’m seeing the same thing otherwise. 
I have the option for the ea game trial through the ps store, but when I click it I get an error 

@tyfitz33 @EA_Illium I got hold of EA support and they were very helpful and responsive, but confirmed that since I purchased the game through Playstation store, that the issue is with Playstation. I agree with that conclusion. The root of the problem is with the attached screenshot, and Playstation will either choose to fix it, or not.

so i got the standard edition of ncaa football 25 on the 12th of this month not knowing that the deluxe edition had early access. so i bought the deluxe edition this morning and it still shows that countdown and im not sure why? im on ps5 btw.

That’s fine and all, i appreciate the response, but PlayStation, I can’t get a hold of anyone there. It says it’s too busy for live chat. And can’t take any calls…