@EA_Illium Can you confirm or deny if you have a "tool" that grant CFB points and that it is not working right now, since everyone of us is not getting what we paid for? I have waited for 3+ days now, this is unacceptable customer service..
Chhatrapati (24.7.2024, 13.47.16): Ok I have asked the team you will have the points very soon do not worry now
Mads (24.7.2024, 13.48.36): just write to me when they have done it, then i will check
Chhatrapati (24.7.2024, 13.49.35): I have checked with the team as you will have points soon due to some issue team is unbale to grant the points right now
Mads (24.7.2024, 13.49.57): why is that?
Chhatrapati (24.7.2024, 13.51.17): There is on going issue with our team
Mads (24.7.2024, 13.51.48): so when can i expect the points on my account?
Chhatrapati (24.7.2024, 13.52.16): As there is no exact time line but yes I assure very soon you will have the points
Chhatrapati (24.7.2024, 13.53.29): Would there be any Doubt or thought you would like to share or clear with me regarding your query please do not hesitate I am here for you?
Mads (24.7.2024, 13.53.51): how can you assure me if the team cant grant the points? im confused
Chhatrapati (24.7.2024, 13.55.19): Because the tool of our team is not working and there is no point that I will lie to you
Mads (24.7.2024, 13.56.12): i dont think you would lie to me, im just curious because it has been 3 days since i have had this issue
Chhatrapati (24.7.2024, 13.57.03): I know I have tried my level best for you but the tool is not working
Mads (24.7.2024, 13.57.14): is there an estimation to when the tool is working again? Just so i can schedule my day correctly
Chhatrapati (24.7.2024, 13.58.08): No I do not get any timeline you can try us after 24 hours
Mads (24.7.2024, 13.58.54): but i have already waited over 3+days..
Mads (24.7.2024, 13.59.19): surely something cant be broken for so long
Chhatrapati (24.7.2024, 14.00.27): Please accept my sincere apologies, we never want that you have to deal with this, I totally understand your frustration If I were on your place I would feel the same in that situation. But trust me team is working on there tool to fix it
Mads (24.7.2024, 14.01.16): will i get an email or something when it up and running or when i have the points on my account? Because this right know is unacceptable
Chhatrapati (24.7.2024, 14.02.09): once it will be fix your see the points in your account directly
EA Staff (Retired)
