Reset password loop

Idk this is amazingly annoying. I want to play Alabama’s season and cannot. I’m close to just refunding. 

indont want to play as OC, or head coach. I just want to take a team through a season. Why is this so hard?!

Yeah, still nothing…

The personal email won't show up for a few days. Include that it won't show up on the weekend. I got the automated email July 26th and the personal email July 30th.

Why can’t they just make it easy for us to unlink? Like I said, all I received is the automated email talking about privacy and cookies. 

I received that exact email. If the response is like what I got a few days later, you will get the help I think you need.

As for EA, it feels like a lack of preparation at best. They should have known that a lot of people would be accessing their ea account for the first time in a decade. Knowing that they disabled accounts within that time frame, the lack of understanding on their end is astounding.

Maybe they didn't know that the disabled account could not be reactivated. Not sure how but that is what many of us are dealing with, but no help exists. Changing the password on the disabled account doesn't work. Following the EA help steps lead us absolutely no where productive. But they keep pointing in that direction.

I found that link after hours of looking for an answer. How EA has people that will help with this particular situation but they are hidden from us I just don't get. Even if the "live" people are saved for specific cases, I get it. This is that case though (even though it is impossible to create this case using EA help).

Man, I know you’re trying to help me and I appreciate it because this beyond frustrating for many reasons. But, you didn’t actually give an answer as to how this issue got fixed for you?! Is there something I’m supposed to do? Im

not good at waiting. I want to play my game like it was intended with all of the features and game modes that we paid for. 

I got a email from an EA helper due to completing that form (I hope you get that this week). I explained my issue and want in my reply and told him by EA account and PlayStation username. Then he asked me to give my IP, date of birth, the last four numbers of my credit card, two games i purchased in EA account, and my billing address. I wasn't sure what that was on my account but gave as much info I can (including when I thought I started my EA account and the game that started it and the email attached to that account).

He then responded that I proved it was my account. He changed the email on my account (cuz my old email has been deactivated too). I couldn't change the password so I replied back to him that it didn't work. So he unlinked and deleted my account. 

Then I created a new account, linked it, and now I'm good.

Idk man, I hope. I’ve gotten that automatic email two different times now. I just wish I could access the servers so that I could play. 

Hey, @CoJax1109. When contacting support, we have to choose different options. Not all will provide the chat, which is working as intended. When you go to Help.ea.com and choose these options, you should get a chat. One of the main things to consider is using the options of not being able to log in and not being logged into the site. 

Use the option to continue without logging in