UNABLE TO CONNECT TO SERVERS

@EA_Aljo just got back home, reconnected everything. same error. NAT type is open

@savageredstar 

I know you left your console unplugged, but did you also power cycle your modem/router?

If you did and still can't connect, I'd like you to switch your connection to a mobile hotspot. This is only as a test. I just want to see if you can connect on a totally different connection outside your home network. Make sure you restart Madden 25 after the switch to the mobile connection is made.

@EA_Aljo i let it all power cycle, and ok i can try that for CF25

@savageredstar 

Sorry about that. I meant CF 25. Let me know what happens. 

I'm heading out for the weekend in about 15 minutes. You're also welcome to contact an advisor to see if they can help. Cases can be opened by following the instructions here.

@EA_Aljo tried that, they only wanted to blame my internet but i know it was nothing on my end. it clear says "our servers" but i can play every other game including EA games with zero issues

@savageredstar 

If you can connect on a mobile hotspot, the issue is with either your ISP or network equipment. If you still can't connect, we'll have to go through more troubleshooting.

@EA_Aljo still getting the same error message on mobile as well as wifi without being hardwired. the issue is with YOUR SERVERS

@EA_Aljo so i signed into my son's profile on my xbox and the game connects. so the issue is with my profile's server. thus it is EA's fault

@EA_Aljo the solution.... literally just readjusted my ultimate team roster.

@savageredstar 

Glad to hear you got this taken care of. That was going to be my next suggestion since a lineup issue can sometimes cause this. Pleaser each out again if anything else comes up. Good luck and have fun!