Game stuck on pre snap after the update

I’m writing to report a persistent and game-breaking issue I’m experiencing in College Football 26, despite updating the game to the latest patch.

Every time I start a game—whether in Dynasty, Play Now, or other modes—the gameplay becomes stuck in the pre-snap adjustment screen. I am unable to snap the ball, make audibles, or exit the pre-play overlay. The QB remains frozen behind center with no way to proceed. Even after restarting the console and reinstalling the game, the issue persists across multiple play sessions.

I’ve already tried:

• Snapping with the correct input (X on PS5),
• Backing out of the pre-play menu (Circle),
• Switching players and toggling menus,
• Full reboot of the system,
• And applying the most recent July 15 title update.

None of these have resolved the issue. This makes the game effectively unplayable for me at this time.

I am requesting that EA Sports investigate this further or provide a solution or ETA for a fix in a future patch. This glitch significantly impacts the gameplay experience and undermines the excitement of finally having college football back.

Thank you for your time and attention to this issue.

Sincerely  Ryan