I preordered CFB26 for PS5 through Walmart, but when they emailed me my pre-order code it was an Xbox code(25 characters instead of 12). I've spoken to a few people from their customer support and they all have referred me to EA.
Any luck on this?
The same thing happened to me, Walmart didn't seem able to help when I was on chat with them. They referred me to EA/PlayStation.
Same problem here. I preordered the PS5 steelbook edition through Walmart and received a 25 character code via email yesterday (release day).
I hope Walmart and EA can recognize that this is an unresolved issue impacting multiple customers,
Yep. Same thing happened to me - concerning this isn't an isolated issue. I reached out to PSN and got no reply, I'll try EA next.
Same thing for me.
I went to Walmart first and they were unable to help. I just opened a ticket with EA.
Definitely a frustrating situation.
I was dealing with the same scenario. Walmart and ea kept pointing the fingers at each other. I talk to a Walmart customer rep in chat on the Walmart app and explained that EA said Walmart was at fault. He refunded me the $76.99 for the game with no return. So yeah, I didn’t get my code but I at least got the game for free
Same for me as well. Spent an hour and a half with customer service on phone. Nothing they could do. Said to contact ea.
Following this thread
Same here. Walmart said to contact EA support but have only gotten automated messages back so far. Hopefully this can be easily resolved
I have the same thing has happened to me and Walmart was no help at all and this is the second time they did that as I did it last year as well
