I preordered CFB26 for PS5 through Walmart, but when they emailed me my pre-order code it was an Xbox code(25 characters instead of 12). I've spoken to a few people from their customer support and they all have referred me to EA.
Following this thread
Same for me as well. Spent an hour and a half with customer service on phone. Nothing they could do. Said to contact ea.
I was dealing with the same scenario. Walmart and ea kept pointing the fingers at each other. I talk to a Walmart customer rep in chat on the Walmart app and explained that EA said Walmart was at fault. He refunded me the $76.99 for the game with no return. So yeah, I didn’t get my code but I at least got the game for free
Same thing for me.
I went to Walmart first and they were unable to help. I just opened a ticket with EA.
Definitely a frustrating situation.
Yep. Same thing happened to me - concerning this isn't an isolated issue. I reached out to PSN and got no reply, I'll try EA next.
Same problem here. I preordered the PS5 steelbook edition through Walmart and received a 25 character code via email yesterday (release day).
I hope Walmart and EA can recognize that this is an unresolved issue impacting multiple customers,
The same thing happened to me, Walmart didn't seem able to help when I was on chat with them. They referred me to EA/PlayStation.
Any luck on this?
