I preordered CFB26 for PS5 through Walmart, but when they emailed me my pre-order code it was an Xbox code(25 characters instead of 12). I've spoken to a few people from their customer support and they all have referred me to EA.
Has anyone received a resolution on this? I've been having the same issue and Walmart/EA have been useless when contacting support.
I just talked to Walmart and they are going to give me a refund for this. At least I got a free game out of this matter
Agreed here. After all of my complaining to WalMart I ended up with 2 games, 2 steelbooks, and a full refund.
Would I have rather had my preorder code? Absolutely! But as a consolation this was alright.
If I was you I would press walmart for a partial refund. That what I did. You pre order from them expecting certain incentives and they didnt deliver.
Well, new game came in. NO CODE WAS SENT!!! It's a real shame that neither of these companies give a crap about solving this.
**bleep** that is insane! I'm going to call this this morning about this crap.
That is exactly why I didnt want to send my game back. I send it back get a new game and still no code and that is days I could of been playing the game with same result. That why I opt in the partial refund
I hate that this sorta thing is still an issue - Never ending cycle of "not my fault, contact X" and them telling you the exact opposite.
EA's official stance is it's on whatever party you purchased the code from - In this case, Walmart is on the hook and you just gotta harrass them until they pass it up to someone who just wants to get rid of you
I went through this process and received no new code. Hope you have better luck.
The new game is supposed to be delivered on Monday 21st. Code should also come in that day. I'll update with the results. I never had to send my original game back. I asked to speak with the "manager" of the customer service call center folks and thats where it lead. They said they'd just send a new game and that should generate a new code.
