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CoachZiggy's avatar
CoachZiggy
Seasoned Newcomer
15 days ago

Can't Access Ultimate Team Lineup At All

Just to give a little backstory, just to help further explain my issue. On July 7th, I first opened Ultimate Team and opened all the pre-order content and after obtaining players through all the pre-order packs, I was able to access the my lineup screen without any issues and was able to make any changes as needed. On July 8th however, once I obtained more cards after completing two games in the Solos (Freshman Season) game mode,  I started to quick sell any extra cards that I didn't want to keep and was able to sell them without any issues. After I started to quick sell any cards, any time after this when I try to access my item binder or my lineup in any way imaginable I get kicked from that screen and receive an error code stating "Our servers cannot process your request at this time. Please try again later." Lastly, I have tried restarting my console, deleting/reinstalling the game, and everything else possible to see if that would fix the issue and I have gotten nowhere. Hopefully someone is able to help me with this issue because its aggravating when I pre order the game to be able to play it earlier then everybody else only to incur an issue like this that prevents me from playing this game mode in its entirety. Thank you so much for looking into this and hopefully somebody in this forum or someone from EA will be able to help me with my issue.

5 Replies

  • CoachZiggy's avatar
    CoachZiggy
    Seasoned Newcomer
    14 days ago

    Thank you so much EA Kent and EA Aljo for looking into this and please keep me updated!! 👍

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi everyone,

    I just wanted to drop in here and let you know that we're looking into an issue that can cause errors like this when you're trying to edit your lineup. I'll follow up here and let you know if I've got any updates to share. 

    Thank you for bearing with us while we're looking into this. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hey there. We'll need to investigate this. Can you send me a private message with your Xbox gamertag/PSN ID? Thanks!

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