TOS Team

I’m sick of this… I got banned on the first day of the signing day event; I created an appeal immediately; it’s been what two weeks now this is ridiculous!! I’ve been buying and playing ea games since 91/92; all the changes and now the extra in game purchases; all the money I’ve spent just the last two years on college football alone to be banned is driving me crazy. How can I not get in contact with a person? Why has this been not looked into yet? Why is it I play your game by your rules and I get banned? A loyal customer for over 3 decades now is insane to be treated in this manner nor anyone for that matter. Seriously if this doesn’t get handled soon and rectified bcuz I’ve missed out on so much I will never spend a dollar on an ea game ever again. What’s crazy is my son is even on the game literally wouldn’t care if he was on the cover if this doesn’t get right soon that will be my stance and everyone that I know will follow. It might not hurt your pockets by much but it will be enough for you to think twice about ever doing it again!! 
Thank you for nothing!!