Refreshing spreadsheet. Please wait...

We know players are having an issue, but in order to have anything investigated, we need the information requested in the pinned message. We cannot send studio bug reports when players say something like "same" and do not provide the data we need.

Once we get that information, we will then escalate it as we normally do. Bug reports often get delayed because we do not have the information required to send them over. 

Just experienced the same issue in an Online Dynasty. I won my conference championship in OT after scoring a TD and then getting an interception. I went to look at the stats and the screen froze with the Refreshing Spreadsheet message. Frustrating. 

Hey, folks

Thanks for flagging this and sharing the details. We know how frustrating it is to have a great game going, only to get stuck on that "Refreshing spreadsheet" screen, which keeps you from getting into the game.

A few players in the community found a quick trick that might save your current game: if you're stuck on that screen, try connecting a second controller and then turning one off—this can sometimes force a controller disconnect overlay that kicks you out of the frozen stats screen so you can save your progress. Going forward, it's also safest to exit straight to the Hub after a game, rather than checking box scores.

To help us get all the details to the team, could you please drop your info below?

• EA ID:
• Steam ID:
• Platform:
• Console Generation (if on console):
• Gamertag / PSN ID:
• Date/time issue occurred:
• Type of issue:
• Bug Summary (as specific as possible):
• Game Mode:
• Screenshot/Video of the error:
  
  

Appreciate your help as we collect these examples!

Do we know if this is being looked at? I’m really starting to get mad. They make a “patch” and somehow make the game ten times worse. I haven’t been able to play the game for two weeks since this issue started bc I can’t complete a game with this refreshing spreadsheet freeze. Yea I know there is always the option to just never check stats during a game but that is not correcting the issue and is ridiculous if that is the only remedy. Somebody over there needs to fix this immediately! 

Game freezes with the refreshing spreadsheet text as shown when looking at stats on PS5. Unable to resume the game, all progress is lost. Fix this now, EA.

Fix this issue now, EA.

Priority one, fix this issue now EA

Ea count your days 

It happened to me looking at the Player Stats following a game in Offline Dynasty.

I went into my player stats screen in the 3rd quarter of a game and the screen is locked and says, "PLEASE WAIT" "Refreshing spreadsheet. Please Wait..." The screen is frozen and I can't exit out of the screen. This happened on PS5, in Coach Mode, Dynasty.