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metpunk's avatar
metpunk
Seasoned Newcomer
4 days ago
Solved

Won't go past the initializing splash screen

I didn't have an issue earlier in the evening, however, at some point, I started getting an error message while trying to load the game. I am on PC and through Steam. I'd like to get this fixed please. Thank you!

launching
login issue
pc
steam
  • metpunk's avatar
    metpunk
    7 hours ago

    Hello! So, it appears that I need to make sure that I have the EA app running at all times and in the tray on my main window. It is weird since I haven't had issues in the past, but I'd say things are good now. Thank you!

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    metpunk​ 

    Excellent, thanks for coming back to post the steps that helped you here. EA_Barry.

  • metpunk's avatar
    metpunk
    Seasoned Newcomer
    7 hours ago

    Hello! So, it appears that I need to make sure that I have the EA app running at all times and in the tray on my main window. It is weird since I haven't had issues in the past, but I'd say things are good now. Thank you!

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 days ago

    metpunk​ 

    That looks like an EA app error screen. In the EA app, click into the game and then choose Manage and then Repair. Let that process complete then reboot and retry playing. 

    To be sure, you can Verify your Steam files too: LINK

    Let us know how this goes for you please. Thank you. EA_Barry.

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