live chat was no help either, however I luckily stumbled upon a solution.
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We would like to suggest you to please make a screen name by following steps and link the screen name to your EA account . The steps are :
1- Create an account in www.pogo.com
2- Login into www.profile.ea.com using the EA email id and password.
3- Scroll down the page, click on " Add Persona".
4- Select option " existing EA classic screen name". It will open a login window.
5- Login using pogo screen name and password.
6- Click on " Add Persona".
7- Now pogo screen name should appear under " Select a default persona" heading.
8- Double click on the pogo screen name.
After the screen name attach to your account . Please uninstall the game and re-install.
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All I did was create a pogo account, and add the pogo account to my EA persona. steps 7 & 8 were not necessary, nor was reinstalling the game. it asked once more to verify my ownership, but after entering my credentials the game launched.
Not working :-(
I try thre advice how solve this problem and still I cannot play the game.
