Forum Discussion

5 years ago

DXGI_ERROR_DEVICE_REMOVED - Command and Conquer Remastered

I am experiencing the following error message at random times when I try to play C&C Remastered: Video Card Driver Crash Detected! ERROR DXGI_ERROR_DEVICE_REMOVED I have tried multiple registry ed...

EA_Darko

Community Manager

5 years ago

Hey @Bucket_H60 the error you are seeing is one relating to your GPU, the best thing to do is a clean install of your GPU drivers.

You also need to ensure that you:

Turn on vsync
Perform a clean boot before attemting to play the game
Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
Set all in game graphics settings to low in order to reduce the stress on your GPU.
Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc

Darko

Bucket_H60

5 years ago

Darko,

Thanks for the reply. I have done every one of the items you recommend, with no positive result.

If it means anything, the error message never occurs during gameplay unless it is in a transitional state, such as loading a game, starting/ending a mission, or hitting ESC or selecting a menu. It occurs almost every time one of those things happens.

When gameplay is functional, it performs perfectly, even at the highest performance settings.

EA_Darko
Community Manager
5 years ago
Hey @Bucket_H60, as this error is a GPU related one then I would recommend contacting the support for your GPU for further assistance

Darko
- zasosa
  5 years ago
  @EA_Darko Same here, I have Razer Book 13 i7, Iris XE, Game crashes every time I am trying to load or start. Btw, the first install it has worked but then started crashing. I have also Blade Stealth and on Nvidia it is working but on Iris Xe not. Please have a look and maybe issue update.
  - EA_Darko
    Community Manager
    5 years ago
    Hey @zasosa if seeing the error about device removed then please try the steps I posted above to see if they help.
    
    Darko
- only4pro_nyholm
  4 years ago
  I have the same problem as listed by OP. Also read on Intel that they can't reproduce the error and they tell you to contact the game developer. I have a Asus Prime H570 Plus with Intel UHD 750 GPU intergrated. I've tried all provided solution but no go. I can run 3D Mark without any problems so I don't think it's a hardware problem. I haven't got the same error in any other games I've played nor within Windows or anything. So this clearly is a problem with the C&C Remastered.
  - Nyerguds
    Hero+
    4 years ago
    @only4pro_nyholmi Integrated graphics cards that share system RAM are generally considered to be below specs since they don't have dedicated video RAM, and this game is rather demanding on that front, due to the very high amount of sprites loaded into memory.
    
    In fact, I suspect that the dynamic allocation of system RAM to the graphics card may be the cause of this problem.