Games Missing
Greetings, I bought C&C The Ultimate Collection awhile ago and re-enabled the old game launchers in order to mod C&C 3 Tiberium Wars/Kane's Wrath, and Red Alert 3/Uprising. Those games are now missi...
Forum Discussion
@ponic3 wrote:
But that`s the thing I`m worried about. If I uninstall the games and EA play doesn't accept them as being there, I'll have no way to reinstall them. The cloud doesn't like them because how they are functioning and refuses to sync data
When I had missing games, EA tech support asked me to clear/rebuild the program's cache. You can do that by pressing the three-lines icon, going to "Help" and then selecting "App Recovery". This fixed all problems for me.
Note that in the new app, all expansion packs are grouped together with the main game (even when not indicated as such, like on RA3), so those aren't missing; you get a popup for them when selecting to launch the game.
@Nyerguds Oh, interesting, never heard of that 🙂 Good to know for if others ever present with the same issue. Hopefully your steps resolve the problem for the user 🙂
- If games are still missing after that, you should just contact EA tech support; they can actually look into your account and fix such issues manually.
ea pretty much steals games from the library at this point. steals c&c dlcs and disables older game functionality like burnout paradise.
- @slipgatetourist I'm not sure what you mean. As I said, all expansion packs are grouped together with the main games. So they don't appear in the list, but they are available by clicking the main game.
I'm posting again as I don't know how to contact EA tech support, can someone direct me, please? I keep getting sent to the forum, but apparently my issue is too unique to have a fix. Games are still missing.
@ponic3 So the base game entries for C&C3 and RA3 are missing, then, and an App Recovery didn't fix it?
As for contacting tech support, Just go to help.ea.com, select Command & Conquer: The Ultimate Collection, pick the closest topic you can find (probably "I need help installing a game"), and when you go in there, there's an option to email tech support.
There used to be a live chat, but I can't seem to find that anymore...
