Forum Discussion

2 years ago

Hello

Hello, I tried to purchase the package of Command and Conquer on 26 Decemeber. After each attempt of payment it was saying the payment was not successful and try again. This happened 5 times and ...

EA_cuervo

Community Manager

12 months ago

Hello @Hasan_Darmstadt,

If you're unable to request the refund through the website, please contact EA Help Support for further assistance.

Let us know if you have any further questions,

Hasan_Darmstadt
12 months ago
This didn't work, they say 'choose chat with us' but they only give screenshots, not the links. How can I find it?
Thanks
- EA_cuervo
  Community Manager
  12 months ago
  If you're not getting the chat option when trying to contact support, can you please try:
  
  Go to: https://help.ea.com/en/help-home/
  
  Select the game you need assistance with or EA App
  
  Select "I want to update my EA Account information"
  
  Scroll down the page to find the "Chat with us" option
  
  If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
  
  I hope this helps!