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izzy25307's avatar
izzy25307
6 years ago

Lost account

I have been unable to get any help with a lost account. Link it with Google and EA  After I link it with Google I lost it it's been 25 day's  Got it back up 2 day's ago for 15 minutes played 1 gam...
EA_Grasshopper's avatar
EA_Grasshopper
Icon for EA QV Team rankEA QV Team
6 years ago

Hey @izzy25307 thanks for reaching out! Sorry you're facing this issue. Sounds like you keep getting kicked out of your account for no reason? Do you happen to know the Persona ID of your account? It's found in Settings > About. If you can manage to get in to your account briefly and get that ID I'll look into this further. 

Or if you can identify any common reproduction steps for when this happens or grab a video of it that would be super helpful.

  • izzy25307's avatar
    izzy25307
    6 years ago

    I'd username on the game is Izzy

  • izzy25307's avatar
    izzy25307
    6 years ago
    Izzy
  • izzy25307's avatar
    izzy25307
    6 years ago
    izzy#bq6jKMC8
    Got the from the game hope this is it.
    • EA_Grasshopper's avatar
      EA_Grasshopper
      Icon for EA QV Team rankEA QV Team
      6 years ago

      Thanks @izzy25307 thanks for that. I needed the 13 digit ID in your settings but I thiiiiink I found your account. Can you confirm your device for me? What was the last day you played on your account?

      And to help me understand the issue, when you launch the game, what exactly happens?

      • izzy25307's avatar
        izzy25307
        6 years ago
        @EA_Grasshoppe 5 day's ago it kicks me out only been able to play it 2 times in 30 day's.
        I'm unable to find my account
  • wl947ccwn2gl's avatar
    wl947ccwn2gl
    6 years ago
    @EA_Grasshopper Hello...i have a similar problem...i have haf to reinstall c&c rivals...but i have not my id...but my nick is Badboy #9Ywg8T2C...is it possible to get the account data..and connect to the reinstalled game?
    • sVFJYd6g's avatar
      sVFJYd6g
      6 years ago

      @EA_Grasshopper same issue; my account was linked to gamecentre on iPhone; my wife was using my other iPhone to play a separate account and it linked to that permanently on both phones; I’ve backed up the account but when I log in via email it only gives me two options to log in with... one a ‘new account’ and the other ‘odin’s son’ account I’ve lost the original account which was ‘clente’

      I’ve attached the original account ID below 

      the tech guys send me a message that they need to call me but only accepts US and Canadian area codes. Whenever I’ve tried the tech support I eventually get kicked from the conversation 

      please help 

      thanks 

      • izzy25307's avatar
        izzy25307
        6 years ago
        @sVFJYd6g don't waste your time with these Clowns they are not going to help at all.
        They will keep asking questions have you submitted * And then they will close the case without helping.

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