Forum Discussion

6 years ago

Lost account

I have been unable to get any help with a lost account. Link it with Google and EA After I link it with Google I lost it it's been 25 day's Got it back up 2 day's ago for 15 minutes played 1 gam...

EA_Grasshopper

EA QV Team

6 years ago

Hey @izzy25307 thanks for reaching out! Sorry you're facing this issue. Sounds like you keep getting kicked out of your account for no reason? Do you happen to know the Persona ID of your account? It's found in Settings > About. If you can manage to get in to your account briefly and get that ID I'll look into this further.

Or if you can identify any common reproduction steps for when this happens or grab a video of it that would be super helpful.