Lost account
I have been unable to get any help with a lost account. Link it with Google and EA After I link it with Google I lost it it's been 25 day's Got it back up 2 day's ago for 15 minutes played 1 gam...
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EA_Grasshopper
EA QV Team
EA QV TeamHey @izzy25307 thanks for reaching out! Sorry you're facing this issue. Sounds like you keep getting kicked out of your account for no reason? Do you happen to know the Persona ID of your account? It's found in Settings > About. If you can manage to get in to your account briefly and get that ID I'll look into this further.
Or if you can identify any common reproduction steps for when this happens or grab a video of it that would be super helpful.
izzy#bq6jKMC8
Got the from the game hope this is it.
Got the from the game hope this is it.
- EA_Grasshopper
Thanks @izzy25307 thanks for that. I needed the 13 digit ID in your settings but I thiiiiink I found your account. Can you confirm your device for me? What was the last day you played on your account?
And to help me understand the issue, when you launch the game, what exactly happens?
- @EA_Grasshoppe 5 day's ago it kicks me out only been able to play it 2 times in 30 day's.
I'm unable to find my account - @EA_Grasshopper Lg v40
- EA_Grasshopper
Thanks @izzy25307 when you say it kicks you out. Do you mean it shows the tutorial when you boot the game? Or does the game not work at all? Do you remember how your account is linked, to email, Facebook or Google Play Games? If Google, do you have multiple Google accounts on that device?
Have you tried clearing the cache of both Rivals and Google Play Games and then launching the game?
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