New update.. black screen
Installed the update yesterday through the ea app and now just get a black screen in Zero Hour and Generals. Game runs can hear audio. Can hit enter to get out of the intro screen and can hear it swi...
Forum Discussion
Same issue here but I was able to get the game to lauch after uninstalling and reinstalling and clearing cache and using the repair tool that detected corrupted files. However when I attempt to connect to multiplayer I get an error message" unable to connect too C&C zero hour server check your internet connection." I have been in contact with the techinical chat help numerous times and end receiving a cut and paste response making fix suggestions using alternative platforms as opposed to PC. There are no issues with my ISP and the app and game worked fine before pushing an update last week. I suspect there was a bug in the update.
Hopefully the community manager will weigh in on this.
@Hogar123 wrote:
Installed the update yesterday through the ea app and now just get a black screen in Zero Hour and Generals. Game runs can hear audio. Can hit enter to get out of the intro screen and can hear it switch over. But black screen.
Worked perfectly fine before the update.
It seems that, while all games in the collection were updated with modern compatibility systems, one old failure was still not resolved: the existence of some old libraries left over from the testing of the game are still in there, and they are known to foul things up.
To solve this, go into the game installation folder, and delete the file called "dbghelp.dll". There should be one in both the Generals folder and the Zero Hour folder; make sure to delete both of them.
Testing and patching is still going on on the collection, so hopefully future updates will make sure such issues are all smoothed out out-of-the-box.
@xxRedman12345 wrote:
However when I attempt to connect to multiplayer I get an error message" unable to connect too C&C zero hour server check your internet connection."
Generals, Zero Hour, C&C3, Kane's Wrath and Red Alert 3 all used the Gamespy system for their online play, but that whole system has been shut down in July 2014, so online play hasn't been supported for pretty much a whole decade. And that's not really EA's fault, either; they're just one of the many companies whose slightly older games lost online support because of it. If you check the store, you will also see that online play is not actually indicated as supported on these games.
There are community servers you can use, managed by http://cnc-online.net/, but given the recent changes to the collection, it's not certain if their systems are already updated to handle the new way this collection's games are structured. So it might take a few weeks before all the ripples from this drop have faded away.
@Nyerguds wrote:
To solve this, go into the game installation folder, and delete the file called "dbghelp.dll". There should be one in both the Generals folder and the Zero Hour folder; make sure to delete both of them.Deleting those files did nothing. Same problem after update. Game runs via black screen and nothing will get it to run as it used to before update.
Thanks for your response.
I have found a solution that seems to be working for me through the Revora forum accessing through cnc online net.
Follow this link and download the files . Make sure you read the read me text doc.
https://forums.revora.net/topic/118230-cnc-generals-zero-hour-multiplayer/
