Forum Discussion

Nyerguds's avatar
Nyerguds
Hero+
6 years ago

Re: Command and Conquer: Generals Zero Hour [NEW AMD DRIVERS]

AMD drivers have no relation to old DirectX. DirectX is a completely separate thing.

I advise you to simply reinstall the DirectX components that the game needs. Those should be the DirectX 9.0c ones:

  • Download the DirectX Redistributables package from June 2010. Be sure to uncheck any other junk they want to add to it. It should be a file called "directx_Jun2010_redist.exe".
  • Run the downloaded file. It'll ask for a folder to unpack in. Make a new folder somewhere on your disk and unpack it there. It doesn't matter where you unpack it; it can be deleted afterwards anyway.
  • Go to the folder where you told it to extract.
  • Find "DXSETUP.exe", and run that to install the missing components.
  • After the installation finished, delete the folder you unpacked everything in.

[EDIT]

This thread is old. By now, we have determined that these DirectX errors are all related to a library file that was left behind in the game from testing.

To solve the issues, find and delete the file "dbghelp.dll" in the game's install folder. There will be one in both the main Generals folder and the Zero Hour folder.

18 Replies

  • iExonick's avatar
    iExonick
    6 years ago

    The DirectX fix does not work as I said I am aware of previous fixes and this problem did appear when AMD Radeon Settings was updated

  • S4FF3R's avatar
    S4FF3R
    6 years ago

    He seems to be right. After updating my Radeon drivers it gives me an error saying I need DirectX8.1 to run generals. I have tried manually reinstalling it but no luck. The only way I can run generals is by uninstalling the drivers and installing much older ones. Which then means I can't play new games...

  • mrtnptrs's avatar
    mrtnptrs
    Seasoned Ace
    6 years ago
    @iExonick That is not a solution of course; it's a workaround. Can you report back if this problem happens again? Same for @S4FF3R 🙂

    @Nyerguds I really think the TS here was right and some error in the AMD-drivers (which actually have everything to do with DX9-support) or Windows-updates are currently causing all these DirectX-errors. Hopefully this gets fixed soon.
  • iExonick's avatar
    iExonick
    6 years ago

    When they launched Radeon settings there was talk of not supporting anything below dx9. They said sure we'll give you support in the next few updates but the end of the line here is, they can't wait to get rid of old stuff.

  • FTF-Reeper's avatar
    FTF-Reeper
    6 years ago

    I am having the same issue. I reinstalled windows, updated Direct files, tried compatibility mode stuff. I also tried replacing the options.ini file, nothing!! I found if I disable my r9 590x and run with onboard graphics it runs no problem. I also install the game on my laptop with NVIDIA graphics it runs no problem. I would hate to switch to NVIDIA but since AMD don't seem to care if customers are having issues, i guess time for a change!!!

  • FTF-Reeper's avatar
    FTF-Reeper
    5 years ago

    PROBLEM SOLVED!!!!!!!!!

    Go into device manager

    display adapters

    enable the onboard didplay adapters as well.(both must be enabled)

    PLAY C&C!!!!!!!

  • Saki8b's avatar
    Saki8b
    5 years ago

    This is not a solution too. cause I dont have on board GPU. so your game must be running in onboard GPU...

  • dirtjunkie101's avatar
    dirtjunkie101
    5 years ago
    @Saki8b same here just got my plugin gpu damn amd might put my old nvidia card back in as had no trouble with that 1
  • Saki8b's avatar
    Saki8b
    5 years ago

    Well it's maybe our hardware. 

    solution is to build full fresh PC. which is currant gen PC. 

    all works well on those.

    I upgraded recently I don't have provables but my fathers PC is from 2013. those PC giving problem with old games. I don't understand the logic but upgrading is the only solution  

  • dirtjunkie101's avatar
    dirtjunkie101
    5 years ago

    mine is kinda current its rizan 3 with amd radeon r9 380 gpu and 32gb ddr4 ram. kanes wrath works on an up note lol

  • Saki8b's avatar
    Saki8b
    5 years ago

    change that GPU. I mean everything currant gen.  

    minimum starts with new Navi gpus and RTX 20 series. 

    those have no issue. 

    I'm with 3600x with rtx 3070 gigabyte brand. 

    ram gskill. mobo Steel legend 450

    16gb 3200bus .

    I checked in similar different PC. 

    I gave my ID to my friends to verify. 

    one with Cpu 3900x asus tuf rtx 3070

    mobo tuf X570 and other with 3700x Gigabyte x570 arous master  with RX 5700xt

    then changed mine this April and checked myself. it has something to do hardware and software combination I think 

    my fathers PC is Intel 4770K with Asus strix 980ti DDR3 2133 bus. 16GB Transcend. 

    but those PC have problem. 

    even my old 1500x with mobo asrock b350 gaming k4 RX580 having issue... 

    So my guess is the hardware and the software compatibility.  

    also fault from dev. they are gone so no support. 

  • dirtjunkie101's avatar
    dirtjunkie101
    5 years ago
    @Saki8b my game ie zero hour and even need for speed pro street with my nvidia 650 ti pro 2gb ddr5 i think it is even with all that i have in it but when i put the amd saphire gpu in thats when i got all the probs so its down to certian gpu's.so i might put my old gpu back in and put this gpu in my other pc that i will be selling as soon as i got a rizan 5 cpu lol
  • Saki8b's avatar
    Saki8b
    5 years ago

    Good luck. It's just certain hardware and software issue from 2012 to 2017

  • Nyerguds's avatar
    Nyerguds
    Hero+
    3 years ago

    @i39k70i1v15r This thread is old. By now, we have determined that these DirectX errors are all related to a library file that was left behind in the game from testing.

    To solve the issues, find and delete the file "dbghelp.dll" in the game's install folder. There will be one in both the main Generals folder and the Zero Hour folder.

  • i39k70i1v15r's avatar
    i39k70i1v15r
    3 years ago

    ty i managed to find it at youtube but i tried it before. from other installation of cnc zero hour, didnt work.
    but after i found new and easy cnc installation and did the ghelp removing thing and it worked, before that i tried the integrated graphics enabling, which didnt work lol. but after that i tried deleting ghelp, and worked. so ty

About Command & Conquer Franchise Discussion

Chat about your favorite games in the Command and Conquer franchise and get help from the player community.13,548 PostsLatest Activity: 12 years ago