Re: Have to re-do tutorial every time I open the game

Hi, I am facing Col.Jackson in the tutorial. Tells me to build a turret, etc. The harvester is missing from the start of every game everywhere (blitz tournament, PvP) and when I open the PVP map for either GDI or NOD I cannot click the back arrow no longer and I am forced to either play a game with no harvester or close the app, upon which I have to do the tutorial again if I want to start it. I will try clearing the cache and post whether it worked or not

So I did the hard delete along with all the files which cleared the cache and reinstalled, and the problem still persists.

Also to add — when I play with NOD where I am rated 0 when I win I get nothing. I have included a screenshot showing no points awarded for victory. It is also maybe important to point out that this problem started when I unlocked the NOD race.

Hey @MPdaghost thank you for all the additional info. Much appreciated. I've passed all this info along for further investigation. Apologies for the inconvenience but we are looking into it.

Judging from what I’ve read on this forum, passing something on seems to mean that nothing will ever happen. I have spent some decent money on this game, not to mention the thousands of dollars I’ve put into EA games in general. After playing this game for two days, I haven’t been able to play for three. Who do I contact about getting my money back on the basis that this game is absolutely unplayable? If this doesn’t get fixed today I will also leave a 1 star review on the App Store.

Hey @MPdaghost that is simply not the case. We do investigate and address these issues, some take longer than others, some require us to get more information from players, some we can address in an instant. I can assure you that the team is looking at your issue and aim to get you back in action as soon as possible! With that, can I ask you provide a screenshot of the tutorial mission when it pops when you load the game and a screenshot from within a battle that shows the harvester button missing. Thanks! 🙂

Certainly, here it is. Another thing I noticed inside the game — once the bug started, my name and my opponents name stopped appearing, and it just shows the name of the captain, like in a tutorial. Seems like the game thinks I’m stuck in a perpetual tutorial of some sorts. Attached are the images you asked for. In the tutorial SS you can see that I’ve built a harvester, in the PvP SS you see no harvester and button completely missing. 

Thanks @MPdaghost muchos appreciated. 🙂 It does seem like your tutorial experience hasn't fully finished but somehow you got to ranked matches! I will reach out again if we need anything else or if I have any updates for you. Thanks!

Would it just be possible for me to make a new account and you guys manually give me everything I’ve purchased on my old account? I wouldn’t mind leveling again

Have you made purchases with real money MTX? There is a way of restoring all those purchases but you would have to go through our support team. I will reach out to my contacts on the team for an update for your issue. Please note that due to timezone differences, it may be a while before I get a reply! Your specific issue is one we haven't seen before so it takes a little longer to figure out the whole issue. 🙂

Could you tell me how to contact your support team please? 

You can contact support at help.ea.com or you can contact them directly in game by accessing Settings > Help.

So this is the reply I got from EA help on the refund... There must be some way to refund when my game is broken right...

Hey @MPdaghost did you ask for a refund or to restore purchases? It's unlikely you can get a refund because the items you purchased are probably consumed. But you can ask to restore your purchases to a new account once you provide proof of purchase. I've pressed again to see about getting your account back in action asap also.

Oh ok thank you I will wait a little bit longer then and ask if it still hasn’t been resolved

Hello so after a few more emails with EA support, they said they are unable to refund OR transfer purchases... so I guess I am stuck with actually fixing this problem, which may or may not be fixable... have you got any updates? Thanks

hello @EA_Grasshopper , got any updates for me? Itching to play Rivals again, I’m not giving up!

Hey @MPdaghost I believe you should be back in action now. Can you confirm?

Lol, thanks for confirming @MPdaghost and apologies it took so long but thank you for bearing with us! 

Please @EA_Grasshopper help me! 

My username is 

ballsmcqueen69

and the same error is happening to me right now! I’ve spent a lot of money on it! 

Help!!!

Please help me!!!!!!

@EA_OriginSupport 

@EA_Jesse 

this is happening to me I can not play 1 game, I’ve lost so many because I can’t build a harvester and it keeps making me play a tutorial every time I open the game!!!! 

I spent a lot lot of real money already, help me!!!!!

Hellooo???! Please help me I’ve lost hundreds of trophies!!!!!!! So much lost, fell like 5 tiers! 

This is absolutely ridiculous! 

@EA_AllisonB @EA_Benat @EA_Carrie 

please anyone?! 

@BillGuuarnere @susaczech192 

@EA_Dennis 

Hey @steelsurfer777 thank you for reaching out, apologies for the delay but I don't work weekends. To fix your issue, I will need your Persona ID, found in Settings > About, screenshots of the tutorial mission you are stuck in and your player level. Can I also ask have you been playing the game continuously and recently? Thanks

So now it’s not even going to the main menu after the tutorial, it just goes to my iPhone screen. I’ve uninstalled and downloaded 4 times.

i have a ton of screenshots, 

my name is Ballsmcqueen69 

im unable to get to settings because of the glitches, and yes I was playing daily until about a week and a half ago... spent a lot of money already so I’m really upset about this. Already unlocked NOD like 3 days into playing. 

What should i do?!