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EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
7 years ago

Re: I can't start the game after picking my age

Glad to hear, that switching to cellular worked.

If the game is not working on WiFi, then there is most likely something blocking that connection. What device are you playing with?

I remember a similar error on a Razor phone 2, where switching the device language to English actually fixed that.

5 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    So you have been playing before on WiFi with that device if I understand you correctly?

    That is indeed strange. Have you changed anything on your WiFi settings (either on your router and/or your device)?

  • Player_vp4qb8ws's avatar
    Player_vp4qb8ws
    7 years ago
    I admin reset my router and now it's working again. 🙂 🙂 🙂

    Would I be able to receive some crates or coins that I missed out on due to this bug?
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Nvm....glad to hear it is working again.

    Unfortunately, I am unable to grant any kind of compensation, that can only be done via our Customer Support.

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