Re: Problem with CC ultimate collection activation

Update:

ticket to EA takes time ...

the employee on the phone didnt understand my problem. he didnt took any attention to my explaination.

he thought the key didnt match and want screenshots, scans and photos where i bought my cd-key. he seemed a bit pissed...  

OMG EA, i dont wanna go in a print-store and pay money to get supoort from EA only cause i dont have a scanner at home.

he didnt understand that the code is OK. it is a technical issue why the game dont pop up in my origin library.

now wrote an extensively e-mail with screenshots and a photo of my cd-code.

hope i will get an answer soon and sorry for my bad english. hope you can understand what i mean.

@Icebox049 I noticed that on my order history on the Origin site, the status of the On The House RA2/YR (which went missing) mysteriously changed from "Completed" to "Pending". That may be a clue?

Hi, 

i hope that EA will fix this issue soon.

didnt receive an answer on my e-mail so far.

my status of On The House RA2/YR is still "completed" (screenshot)

time will tell

regards

i found someone in the german helpforum with exactly the same Problem. (equal error messages and issue)

Give him an answer with a link to our conversation here

i inform him that it seems to be a technical issue in origin and i already wrote a mail to EA (with screenhsot)

link to german conversation just for info: http://answers.ea.com/t5/Origin-Technische-Fragen/erst-ein-Fehler-beim-CD-Key-eingeben-und-dann-bereits/m-p/4958332#M29213

still wating for an answer of EA.

regards