Forum Discussion

ChloeHensen's avatar
ChloeHensen
5 years ago
Solved

Dead Space 2 servers broken

For over a week and a half now, the servers in Dead Space 2 have been completely broken. Every time after you press > on the title screen you are greeted with an error message saying “Unable to conne...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @ChloeHensen 

    Thanks for trying. Unfortunately, I'm out of ideas at this point. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They might have some other suggestions for you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@ChloeHensen 

Thanks for trying. Unfortunately, I'm out of ideas at this point. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They might have some other suggestions for you.

  • ChloeHensen's avatar
    ChloeHensen
    4 years ago
    @EA_Aljo Hello, I know it has been a while, but this issue has finally been fixed. I’ll tell you what fixed it: Recently, I decided to play Garden Warfare 2 again after a few years. Shortly after starting it, I was greeted with a message stating something like “It has been a while since you’ve logged on, so we sent an email to xxx to reset your EA account password. (It’s a different email than this one.) After I had reset it, and after I was done playing Garden Warfare 2, I started Dead Space 2, and miraculously, after over 2 months of being greeted with that same error and being unable to play online, it launched perfectly normal, and I was able to play online again!
    Sharing this with you, so hopefully if anyone else has this problem, you can tell them about this solution. Thanks!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ChloeHensen 

    That's great to hear! Thanks for the update. I'll keep that in mind should we hear from others with this same issue.

  • mchlmcbrd's avatar
    mchlmcbrd
    4 years ago

    I have been having the same issues myself, though mine is going through steam on Windows 10. I have seen several other threads here and reddit saying the same thing. Is there any updates or ideas from the official teams side for this?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mchlmcbrd 

    Have you tried playing through Origin?

  • mchlmcbrd's avatar
    mchlmcbrd
    4 years ago

    I had not, but now that i have origin installed it does not give me the prompt to link it with steam and i dont see anywhere in the ea account to do so either.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mchlmcbrd

    Have you tried the instructions here?

  • Pilot_Artyom's avatar
    Pilot_Artyom
    4 years ago

    I am also having this problem and have tried to link my Dead space 2 from steam and origin but can't for some reason either and as the others I can't play multiplayer either for some reason and I don't know why

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