I paid for dead space 3 yesterday and have the email to prove it now on this email it says to go to origins my game section to download it and when I go there I can not see my game is there anything to be able to see it and actually get the game I have paid for

Yes it works this way with the e-mail selection. And its good that at least here is someone who knows something. But the support is really awfull, there are people sitting who dont know anything and are just giving wrong information the whole time.

Don't bother with EA live chat, they just copy and paste answer scripts and don't look into any issues at all.Your best bet is EA support via phone. Don't let them fob you off with "wait a few hours - it should appear" demand that they give you a code to redeem the game or request a refund, which you're lawfully entitled to (within 14 days I believe?).Wish DS3 was available on Steam ☹️

@facpalm Actually, I'm providing you recent update that's why some advisors were also didn't know it that time. And @talastriel If you cancel your order from bank, then your account will get mark with chargeback. Next time, now you will have to contact before placing order. So best option I will use, TRY EMAIL. Provide your Order number and Last four digit.

@omegablue14k wrote:@facpalm Actually, I'm providing you recent update that's why some advisors were also didn't know it that time. And @@Talastriel If you cancel your order from bank, then your account will get mark with chargeback. Next time, now you will have to contact before placing order. So best option I will use, TRY EMAIL. Provide your Order number and Last four digit.Would be nice if I could email them, but I haven't found any email that I could use. By law I have 14 days to ask for a refund if I've not receive the product. My credit card allows 60 days for this for as long I can prove I've done what I could to receive the product.If you have any email that I could use could you provide it, please?

Okay, Step by Step.To conatct Support with Email try to follow these steps:Login into https://help.ea.comNOW MOST IMPORTANT SELECT PRODUCT AS The Simpsons: Tapped OutPlatform: any because it is mobile game so only those option available.Now, describe your issue in detail, provide real game name and platform there also (when describing issue), Order number and last four digit.

Dead space 3 is not showing in the My Games section

109 Replies

Anonymous
13 years ago
Aye said that for me too, but now it just keeps going to a longer and longer wait!
Maybe I shouldna of slagged of EA...
Anonymous
13 years ago
i waited 3o mins on chat and it then just said 5 minutes for a nother 20mins i refreashed and chat wasnt working haha
Anonymous
13 years ago
Am still on the phone!
Anonymous
13 years ago
EA make great games but Origin is terrible this problem is downright awful.
Anonymous
13 years ago
Yeah they do make great games but it aint looking like am going to get to see how great dead space 3 is or not any time soon! And I thought Steam was a pain in the a$$...
Anonymous
13 years ago
I know all my mates got dead space 3 said it awesome. Just got back from holiday first thing i did was go on origin and bought it and i cant even start downloading it yet!
Anonymous
13 years ago
chat wait time just went up to 65-70mins!!!!!! Whats happening??
Anonymous
13 years ago
I think this phone music is going to drive me nuts!
Anonymous
13 years ago
aye just got home maself, it only it is was in Tesco haha. Mine has actually gone down to 5 mins! Maybe get an answer... Over an hour now on hold on the phone, hope local rate calls aint too expensive haha!
Anonymous
13 years ago
yeah been on for 46mins now. Im concerned beacause they arent open tomorrow so thats another day of not being able to play or sort it out. Also ive paied for it twice foolishly thinking it was a mistake with the billing so i need to refund one of them. Again why origin lets you order twice is ridiculas

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Dead space 3 is not showing in the My Games section

109 Replies

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