Dead Space purchase not showing up and logged in on another computer issues - Public Annoucement
I have already posted in the Origin Forums but I have had not luck or a response for 3 days about these issues. Live Chat just sits there for 45 minutes and nothing happens. As there is no email for EA or Origin (I'm not sitting on the phone paying a national call rate with no answer for a problem that is not mine!) I have no other way of finding out what is going on i.e. should I be worried about system being hacked due to being logged in on another computer (which I am not).
As I have seen from the forums, there is now hundreds of posts about these two issues I have to ask why EA/Origin does not make an announcement on the current situation and what they are doing to resolve them for their customers (i.e. me being one of them). At the very least you should be making a statement as it is obvious you haven't got the resource or capability to respond to all the posts and the Live Chat system and phone lines are just generating longer queues which are leading to greater customer disappointment and anger. So as a public relations exercise how about doing a general announcement across both forums of the current situation and to put us in the general picture of what is happening and when the issues are likely to be resolved?
There is only so much time I am willing to sit and wait on the PC for Live Chat and after 3 days of trying to access you're customer service I feel totally frustrated and beginning to have an attitude that 'I'll never purchase through EA or Origin again' as I just don't have these issues with other services of a similar nature.
Whilst I would be extremely grateful for you to resolve my two issues, I would of course welcome a general announcement immediately (just in case I am in a queue!) that would go some way to retain some level of professional customer relations.
Good luck with sorting out the issues and if you ever get to read this would welcome a response (some time in 2013 would be nice)
Mos
