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e6aa7d53d1bfcb7's avatar
2 months ago

Dead Space Remake: Can not delete old saves, save game or load old save

I am playing Dead Space Remake on a PC via steam and using Steam Cloud.  At one play session, I found that I could not save a game, load an old save or delete old saves.  At the start of the game I was only allowed to continue the last game, if I tried to open a prior save, the game crashed SILENTLY.  If instead, I continued the game and tried to to open a save station, the game similarly again crashed SILENTLY without any error message or workaround suggestion.  If I turn off cloud save and then MANUALLY delete a sufficient number of saved games, I can then run the game normally.  Unfortunately, steam cloud when re-enabled simply restores the games I MANUALLY deleted and the game returns back to the broken state.

It is exceedingly impolite that the game crash silently, there should be an error message or at least an obvious and clearly stated log in TEXT, not binary that clearly describes the issue.  I spent considerable time debugging this EA caused problem.  it was not at all obvious that the problem was something as simple as having too many saves.  But the question is why there is a silent crash?  Is it not possible to look at the list of saved games and show a message stating that there are too many saved games?  I agree that it doesn't help that Steam Cloud wants to restore the old games, but this is fundamentally an EA problem; to allow the game to silently crash is either exceedingly impolite or an egregious display of software ineptitude (possibly both). 

When will this GAME BUG be fixed?

5 Replies

  • I find it interesting that EA doesn't fix bugs as severe as silent crashes regardless of when they are exposed.   On future game purchases I'll remember that EA does not maintain quality standards equivalent to say Valve.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @e6aa7d53d1bfcb7a No, there is no fix coming as the team is no longer planning any updates for this game. Sadly all updates are done. If the game is still having issue on your end, we would have to troubleshoot it the best we can or find work around that help resolve the issue.

  • If you read my post, I make it clear that the problem is not resolved.  The game continues to silently crash if there are more than a certain number of save games (or possibly if it exceeds a maximum amount of saved game data assuming it caches the saves when the load/save selection menu opens).  I suppose that one workaround is for the game to display a warning when the number of saves (or amount of saved data) is close to a maximum or to cap the number of saves and not create a new save (though I wonder how well that will work with auto-save).  But for it to crash without the least indication of why is obviously not OK.  When will this bug be fixed?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @e6aa7d53d1bfcb7a 

    Hey there!

    Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.

    Thanks!

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