Dead Space Remake Crashing After An Hour Of Gameplay

Hi @KatoLeBest Would it be possible to get a DxDiag?

Also, can you check the following...

• Do you have any security like an anti-virus running
• Do you have other programs, overlays, or anti-cheats running
• Are you under/overclocking your system
• Is your SSD internal, or connected with a USB cable?
• Does it crash in the same location, or as long as its open for about 1 hr the game will crash?
• Are you getting any error messages?

I do have an anti-virus running, but wouldn't the interference with the game be instantaneous rather than taking an hour to cause issues? 

I do not have other programs running, I do have Steam overlay though. I should be able to run the game with the Steam overlay active, as no other games give me this issue. 

I disabled overclocking, as the CPU power is running at 99%

My SSD is internal 

My game doesn't crash at a specific location. Just seems to crash after an hour of gameplay. I should note that the crashes come in three different forms:

Sometimes I get an error message that says "directx function getdeviceremovedreason failed with dxgi_error_device_hung"

Sometimes the game just crashes directly to my desktop

And most frustratingly, the game sometimes crashes my entire PC, causing my system to reboot. 

I have attached my DxDiag too.

Also, I started a new game and in the starting area directly outside where the ship docked, I let my game run for about 5 hours and I experienced no crashes. I started my game on my HDD, but had to reinstall it onto my SSD. Is it possible that my save got corrupted during this process? 

I have the same problem. i9 9900k and a 3080ti. I can play any other game without issue, but Dead Space Remake keeps crashing as well. The more I troubleshoot and try playing the more it feels like it is destroying my PC. I'm getting boot errors when restarting. Also, when the game crashes and I try opening another game from Steam, it gives me an error. I've uninstalled and reinstalled the game, Steam, close out everything and just have Steam and the game going. Nothing works. Only thing I haven't tried in a driver roll back. 

Hi @KatoLeBest Apologies for the delay, CM works across Answers HQ and replies may be slow. If you are wanting information for a refund you can find it here: EA Help - Refunds   

If you would prefer a live chat you can also reach out to EA support with the links below:

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

If you would like to try further troubleshooting it is interesting you get 3 distinct issues. We can try the below troubleshooting and check performance. 

• Run the System File Checker tool then Check for Windows and GPU updates  
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair Games (Go to My Collection > Select the tile Dots > Repair)
• Check for other applications that may be limiting EA App or Game performance
• Set Dead Space to run on the Nvidia 3060 in Nvidia control panel
• Set Dead Space is set to high performance in windows settings (Windows settings > Gaming > Game Mode > Graphics > Select DS > set to High performance
• Put your device in a Clean Boot then launch the game

Thanks!

Hello @EA_Illium ,

Yes, I am still running into issues with my game. To give you the dxdiag, I opened the game and it loaded into my save and it immediately crashed. Now I cannot open the game again from Steam of any other game from Steam. When I close Steam to reopen it, I am met with this error. 

Error: "Loading chunk 4535 failed. (missing: https://steamloopback.host/login.js?chunkhash=e39e0d3290c255eb338d)"

   (x) Dismiss

ChunkLoadError: Loading chunk 4535 failed.
(missing: https://steamloopback.host/login.js?chunkhash=e39e0d3290c255eb338d)
    at Object.o.f.j (https://steamloopback.host/library.js:2:4109529)
    at https://steamloopback.host/library.js:2:4102166
    at Array.reduce (<anonymous>)
    at Function.o.e (https://steamloopback.host/library.js:2:4102144)
    at https://steamloopback.host/library.js:2:2805997
    at https://steamloopback.host/libraries/libraries~00299a408.js:2:907561
    at yp (https://steamloopback.host/libraries/libraries~00299a408.js:2:907710)
    at Lb (https://steamloopback.host/libraries/libraries~00299a408.js:2:899689)
    at Wb (https://steamloopback.host/libraries/libraries~00299a408.js:2:899614)
    at lb (https://steamloopback.host/libraries/libraries~00299a408.js:2:896637)

The error occurred while rendering:
    in Unknown
    in o
    in Suspense
    in z
    in a
    in R

From Dead Space Remake crashing, Steam is now broken until I restart my PC. No other game that I play has this issue. I have already reinstalled the game, steam, updated all that I could, and I still have problems. 

Please help.