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thebarninater's avatar
thebarninater
3 years ago
Solved

Dead Space Steam-PC Game/Desktop Freezing After Game Cutscene Intro

Specs  Processor: AMD Ryzen 7 2700X Eight Core Processor Installed Ram: 16.00GB  Windows 11 Dirext12 NVIDIA GEFORCE RTX 2070 SUPER B450 TOMAHAWK MS-7C02 The game is installed on my SSD and imm...
dead space
technical issues
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @thebarninater  can we try the following steps and check if this continues?

    • Make sure the game is installed on an internal SSD (versus HDD or external SSD connected via USB)
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Repair Games (Go to My Collection > Select the tile Dots > Repair)
    • Check for other applications that may be limiting EA App or Game performance
    • Rolling back your GPU drivers to a previous version then test
    • Put your device in a Clean Boot then launch the game

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @thebarninater  can we try the following steps and check if this continues?

  • Make sure the game is installed on an internal SSD (versus HDD or external SSD connected via USB)
  • Run the System File Checker tool then Check for Windows and GPU updates  
  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Repair Games (Go to My Collection > Select the tile Dots > Repair)
  • Check for other applications that may be limiting EA App or Game performance
  • Rolling back your GPU drivers to a previous version then test
  • Put your device in a Clean Boot then launch the game

Thanks!

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