Game constantly crashes XSX

I also have the same problem game crashes during start up or first cut scene. I’ve tried everything even factory reset my Xbox and still doesn’t work. Only thing I can think of is something changed between the preload version and final as it seems like not many are having this issue.

Also maybe exclusive to series x somehow as I haven’t heard this issue from anybody with the series s

It's definitely a bug but it seems to only affect random players. I have seen a few reports of crashing happening on all platforms. Like you I've tried everything and nothing works. I've even called EA and they said they're aware of it. Whether or not that means they'll fix it I don't know but some kind of official recognition from EA would be appreciated.

Hi @qi2ro7qc3bt7 @nolskiii Would it be possible to try the following steps and check if this continues?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

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@EA_Illium wrote:

Hi @qi2ro7qc3bt7 @nolskiii Would it be possible to try the following steps and check if this continues?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

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Hello, I've already tried this and it didn't work.

Hi @qi2ro7qc3bt7 To check are you using an internal SSD or external HDD for the game?

Internal SSD. The game is also digitally downloaded from the Microsoft store. I also preordered it.

Hey I’m on series x the game is digitally downloaded I don’t have any apps running even factory reset my system and only downloaded dead space and doesn’t work also the update that released today on Feb 2nd hasn’t fixed the issue. It’s installed on the internal ssd and I don’t have anything plugged into my console.

Also I have tried other games and they all work fine I’ve done everything from unplugging my system, deleting all saved data, factory reset.  I don’t think it’s an issue on our end it seems like somethings wrong with the download as I don’t know what else could be done on my end to fix it.